Deleted
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Post by Deleted on Mar 8, 2015 3:41:13 GMT
How cow. I just logged in to my PP acct to find $129.95 taken out of my account for a sale I made over a year ago! Buyer is claiming the item, which went to New Zealand, was an unauthorized charge or made without the buyers consent. I guess it took them over a year to figure that out?! When I click on the option to resolve the case the only options I get are to provide shipping information, or to tell them I haven't shipped the item and will now refund, or I already refunded the buyer.
Huh? I don't have the shipping receipts from a transaction over year ago. How am I supposed to handle this? How are they even able to make such a claim after over a year and be able to have those funds frozen from my PP acct? I'm absolutely floored.
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Post by Deleted on Mar 8, 2015 3:42:20 GMT
OMG. I'm so sorry. That is so crazy & sucks so bad.
Hope that there is some sort of positive resolution for you
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val2525
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Post by val2525 on Mar 8, 2015 3:49:41 GMT
Did the buyer leave any feedback?
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Post by Deleted on Mar 8, 2015 3:54:19 GMT
I think you do have the receipt if you paid by PP. I get my prior year's shipping charges from PP when I do my taxes. But you might not need the receipt. I thought their max for a chargeback was 180 days. Just because he/she was able to file doesn't mean it's a legitimate case.
You may be able to solve this with a phone call to PP.
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val2525
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Post by val2525 on Mar 8, 2015 4:00:49 GMT
There is a deadline to file directly with Paypal, and then there is a credit card chargeback via PP. Timelimit on cc chargeback is set by credit card company.
I agree with elly, I'd call PayPal.
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Deleted
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Post by Deleted on Mar 8, 2015 4:11:13 GMT
Whew, just made the cut off to call in to PP before they closed at 10 pm Central. Get this, the rep said he thinks someone didn't notice that the item was sold February 22, 2014, not February 22, 2015 so they went ahead and processed the claim and put the hold on the funds. Way to be attentive CS reps!
He is certain that was a mistake on their end in having ever let it get this far. So he took the hold off my account for those funds and said the matter should be resolved within 48 hours. They just have to do a case review, or something, and boot that claim back to the doofus in New Zealand who thought that would fly.
I mean seriously, who in their right mind thinks they can make a claim like that after over a year?
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val2525
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Post by val2525 on Mar 8, 2015 5:08:05 GMT
I'll still keep my fingers crossed until PP gives you the all clear  |
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val2525
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Post by val2525 on Mar 8, 2015 5:08:48 GMT
PS Transfer the funds out FAST.
Can't hurt.
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Deleted
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Post by Deleted on Mar 8, 2015 5:25:17 GMT
PS Transfer the funds out FAST. Can't hurt. oh, sister, you know I did that as soon as I saw the hold was lifted |
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val2525
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Post by val2525 on Mar 8, 2015 5:28:02 GMT
I figured you did LOL! |
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Post by Deleted on Mar 8, 2015 5:28:58 GMT
Hey, I'm two for two tonight! I had a case open for INR for an item that was delivered BEFORE the buyer filed the INR.....how they can even allow that to happen I will never understand. I had responded to the case with the tracking number but the case had not closed so I started trying to click on the option to ask ebay to step in and it kept booting me out with a little "ooops, we're sorry, a technical glitch prevented us from being able to process your request. Please try again later".
So I called those jokers tonight too and got that bad boy closed in my favor. Just got the message into my ebay messages that they case had been closed in my favor. Duh.
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val2525
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Post by val2525 on Mar 8, 2015 5:47:51 GMT
Congrats!
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Deleted
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Post by Deleted on Mar 8, 2015 6:55:07 GMT
Why would someone think they could do a charge back one year later. How strange...
Glad PP is siding with you.
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Post by bettyblackbent on Mar 8, 2015 7:08:12 GMT
I'll bet you a dollar the credit card involved is American Express.
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Post by Deleted on Mar 8, 2015 16:47:06 GMT
I am so glad you resolved that, what a ridiculous scenario.
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Post by Pantlandia on Mar 8, 2015 16:58:36 GMT
I'll bet you a dollar the credit card involved is American Express. You would almost always win a dollar on that one. I worked in Fraud for AT&T Wireless and almost all of the chargebacks that were greater than 6 months were Amex. |
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Post by jellybeanscloset412 on Mar 8, 2015 17:21:38 GMT
I can't even imagine. There has got to be a better way for them to deal with this. I would have been flipping out! They can't just go touching money before they even take the time to look at the darn date!
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Deleted
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Post by Deleted on Mar 8, 2015 18:10:10 GMT
I can't even imagine. There has got to be a better way for them to deal with this. I would have been flipping out! They can't just go touching money before they even take the time to look at the darn date! I think that is what bothers me the most.....the fact that they were so quick to freeze those funds. I'm just glad that the Rep I got had enough sense to see this for what it was and un-freeze those funds for me while THEY straighten out their own mistake in ever having allowed this to get so far. |
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Post by Deleted on Mar 9, 2015 2:27:24 GMT
I had a case like this (though not a year later). PP said that so long as I had tracking showing that I had mailed it to the address which they provided I would have seller protection from them and would not be out the funds. They ended up refunding the buyer but it did not come out of my pocket.
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