Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 25, 2015 1:59:09 GMT
Buyer opened a return on Feb 3, stating a dress was too small. No problem, I am part of HFR. No additional steps were taken in the HFR (no, shipping label created, no DC uploaded, nothing). I get a message on Saturday asking if I received the package back. I was out of town, couldn't respond until Monday. Go to issue the refund and the buyer has left me a negative feedback stating "i returned dress and no refund also emailed and no reply". I immediately refunded (full, no restocking fee), then send the buyer a message, telling here I wasn't aware the package had arrived as I did not receive any DC to look for it. Called ebay today, absolutely no luck from the returns department or FB removal dept. I reported the buyer as not following procedure on HFR as no shipping information was uploaded (YES, this was an option for reporting the buyer) Any thoughts on additional steps I could take to get this removed? Thanks all!  Lisa |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 25, 2015 2:13:18 GMT
Well, if the buyer changes her feedback it's still a defect. It used to be that if ebay would remove it, not a defect. I guess I would keep trying ebay.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 25, 2015 5:01:26 GMT
If it were me, I would call again in hopes of getting a rep that will listen to your side. (they are out there) I would state that you are a part of THEIR return program and the buyer did not follow the rules. Sorry you got her, what a terrible reason to leave a neg. Good luck |
|
|
|
Post by Gabi on Feb 25, 2015 5:09:16 GMT
So basically the package arrived over the weekend and you got a negative because you waited 'til Monday?
There is a certain amount of time allotted in which you have to refund, I think it's something like 2 weeks. I always take a few days to open return packages, never had a problem.
I'm sorry you got the negative, maybe try calling Ebay again. I don't think you did anything wrong, but this might just come down to "buyers opinion".
|
|
|
|
Post by Gabi on Feb 25, 2015 5:09:41 GMT
I don't know why, but I have a sudden craving for donuts!!!!
|
|
|
|
Post by Emerald_Door on Feb 25, 2015 5:41:02 GMT
I'm so sorry you got that bad buyer. I hope you can call again and get a better rep. That's just not right for you to have a neg for this.
|
|
|
|
Post by jellybeanscloset412 on Feb 25, 2015 12:11:42 GMT
Ebay even allows a few days to refund the customer. There are so many Ebay sellers that are not available on the weekends! Try to call again! I hope they work it out for you.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 25, 2015 17:33:49 GMT
I would call again. Not all USPS deliver on Saturday and not all Ebay sellers are available on weekends, as in your situation. The fact that DC wasn't uploaded should work in your favor.
|
|
|
|
Post by bettyblackbent on Feb 25, 2015 18:24:15 GMT
You have six days after receipt of package to refund (I just returned something to a seller so I just saw the time line after I printed the label).
I'd call back and point out that 1. no tracking was available for you to view and 2. even if there had been, you are not obligated to refund until six days after receipt and when someone sends a message, they see that the seller may not respond immediately and to give them at least 48 hours to get back to you.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 25, 2015 20:03:13 GMT
Thanks to everyone for the support. I pleaded my case to the ebay rep, but he held firm that it was the buyers "opinion". I will call again to see if I can get another rep. I will also have the HFR policy in front of me.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 25, 2015 21:26:15 GMT
So basically the package arrived over the weekend and you got a negative because you waited 'til Monday? There is a certain amount of time allotted in which you have to refund, I think it's something like 2 weeks. I always take a few days to open return packages, never had a problem. I'm sorry you got the negative, maybe try calling Ebay again. I don't think you did anything wrong, but this might just come down to "buyers opinion". I actually returned something recently and it says "The seller has 6 days to refund you after delivery" |
|
|
|
Post by Gabi on Feb 25, 2015 21:46:28 GMT
I'm sorry I didn't mean to give out wrong info - I thought it was longer than that. Not that ever wait until the last day, but I also don't rush to the refund button as soon as the return arrives.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 26, 2015 4:58:46 GMT
I would definitely try calling again. I had a problem with a buyer this week. She said a dress I sold to her was defective. Her reason was it wouldn't stay up on her shoulders? It was to big I guess? Basically she was trying to avoid paying the return shipping. I got a defect for this and talked to three different reps. The first two were no help and said there was no way for them to remove it and they agreed with the buyer. The last one immediately agreed with me and removed it. I have noticed if you call in the morning you are more likely to get better service. At least in my experience.
|
|
