Post by frakinfashion on Jul 4, 2016 17:11:13 GMT
Perhaps this has happened to you--it's happened to me twice now. Buyer buys an item and minutes later wants me to cancel the sale as it was a mistake for some reason. Tradesy lets you do this with a drop down menu that, a la eBay, lets you choose the reason (out of stock, buyer request, etc). Both times I've chosen the applicable reason "Buyer Request" and both times it resulted in them sending me this threatening form letter:
"Thank you for letting us know that you could not fulfill this order. Your quick response saves your buyer and Team Tradesy tons of time! Please keep in mind: if you cancel orders too often, your listings may be temporarily deactivated."
WTF???!!! They also sent the "buyer" a sad little note informing her that the sale was cancelled and reassuring her that this doesn't happened often on Tradesy (again as if it were my fault). She was so appalled, she wrote to Tradesy to inform them that it was her idea and I was nice enough to get her out of a jam and cancel. (Apparently she's a sensitized eBay buyer and worried about consequences for me. How strange is that?)
Anyway, I wrote Tradesy a scathing email (they promise to have CS get back to me) that I shouldn't be punished for accommodating a buyer and that I'm more disappointed than they are when a buyer wants to cancel.
But head's up. If it happens to you, read the email they send you after and smack them for it, if necessary. I can't imagine going dark over there when sales are so hard to get right now.
"Thank you for letting us know that you could not fulfill this order. Your quick response saves your buyer and Team Tradesy tons of time! Please keep in mind: if you cancel orders too often, your listings may be temporarily deactivated."
WTF???!!! They also sent the "buyer" a sad little note informing her that the sale was cancelled and reassuring her that this doesn't happened often on Tradesy (again as if it were my fault). She was so appalled, she wrote to Tradesy to inform them that it was her idea and I was nice enough to get her out of a jam and cancel. (Apparently she's a sensitized eBay buyer and worried about consequences for me. How strange is that?)
Anyway, I wrote Tradesy a scathing email (they promise to have CS get back to me) that I shouldn't be punished for accommodating a buyer and that I'm more disappointed than they are when a buyer wants to cancel.
But head's up. If it happens to you, read the email they send you after and smack them for it, if necessary. I can't imagine going dark over there when sales are so hard to get right now.
They don't seem to understand the concepts of nuance and perception.