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Post by Deleted on Nov 3, 2015 3:29:30 GMT
For the record, this is the second time this has happened to me since the split.
I printed my label through PP because eBay was glitchy. This happens often if you haven't checked the box for auto payments, which I haven't. That means I have one extra step than most of the rest of you - I have to log in with my PP info before my payment is taken. I do that, my payment is taken, I'm directed back to eBay shipping.....nothing. Page times out before issuing the label, I get an error message. Up until this point, it's what happened before. But the last time I threw my hands up, purchased a new label, went out to mail my package/run errands, and found a refund in my account when I got home.
This mornings glitch was more than 12 hours ago; no refund. And no actual label that I can cancel for a refund. So since the money went to eBay shipping, I filed a claim against eBay; transaction error. I will probably have to straighten it out by calling, but it still makes me laugh just to have done it.
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Post by Pantlandia on Nov 3, 2015 3:32:36 GMT
I've had that happen and it took 24 hours to credit.
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Post by Deleted on Nov 3, 2015 3:55:47 GMT
I'll be happy to be saved a phone call, but even knowing this I still would have filed. Just because.
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Post by SA on Nov 3, 2015 12:45:06 GMT
OYE. Sorry, I'm no help.
I have been shipping straight from eBay for at least the last 5 years without 1 problem. Maybe it's something to look into now that they're split?
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Post by Deleted on Nov 3, 2015 16:17:09 GMT
Still no refund. Or a reply to my claim - like that would even happen. I'm going to have to check the Billing Agreement box from here on out I guess. There has always been something glitchy when not checking it and using FF, but until the split I wouldn't be charged for a label that wasn't issued. I would get an error message telling me to try again. I just hate agreeing to auto anything with companies I don't trust. Bad experience a LONG time ago with multiple car payments taken out when we were very young and mostly broke and couldn't afford those sorts of errors. Especially over a long weekend with the bank closed on Monday. The experience left a lasting impression.  |
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Post by labbypaws on Nov 4, 2015 21:26:13 GMT
I had to log into eBay and void the label. I have to wait 14 days for each of 4 non-printed label fees to go back in my account. ($11.58 times 4)
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Post by Deleted on Nov 6, 2015 15:11:14 GMT
I couldn't void it. There was no label issued or even a record of the label. Other than my payment being taken. I don't know if it's ever happened to you, but sometimes I will get an error in between entering my shipping info and the label appearing - can't retrieve the info, try again later, or something like that. So you don't get a label and you don't get charged. This time I did get charged.
I finally got a refund somewhere between 2-3 days and the case was closed.
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Post by labbypaws on Nov 6, 2015 16:46:53 GMT
I got the rotating circle with try again later. I checked my pp and nothing was there so I tried again. Happened 4 times. Logged in a bit later and they had charged me for all 4.
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Post by Deleted on Nov 9, 2015 1:05:25 GMT
I had to log into eBay and void the label. How were you able to void them? When I went to eBay there was no record of the non-issued labels under Shipping labels. The only 'proof' I had that I paid for a label was that my PP payment went to eBay Shipping. |
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Post by labbypaws on Nov 9, 2015 13:15:07 GMT
Luckily mine were in there. Still waiting for the refund. I am close to the 2 week mark.
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Post by Deleted on Nov 10, 2015 4:04:03 GMT
Because of the glitch I experience that I mentioned in the OP, I have to go to PP to print a label about 25-30% of the time. Shortly after the split I was printing labels in PP from the transaction page without being directed back to eBay. I even posted about it in this thread* because it was a perfect solution for when eBay was glitchy. I don't know why they're back to directing us back to eBay to finish the process. That seems to be causing a problem.
If I were a bigger seller this kind of stuff would drive me bananas.
ETA:* in this thread = on this board
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Post by labbypaws on Nov 12, 2015 20:22:03 GMT
I just got all 4 of my refunds. Took 14 days.
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Post by Deleted on Nov 14, 2015 14:54:43 GMT
Glad you finally got your money. I guess I was lucky that I was able to file a claim - it seemed to speed things up.
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