How to request ebay customer service call me?

[jandsknight]

I have previously used an option to request customer service call me.  It worked much better than being on hold.  I can not find that option anymore.  Can anyone help me?


My problem is about a purchase I made.  I received something not as described, started nicely with an "other" message to seller.  That got me nowhere. Opened a request.  Seller admits item wrong but insists I pay for shipping.  Now I can't escalate to a case.  The button to ask ebay to step in has disappeared due to them offering to accept return.


Thanks for any assistance.

[Deleted]

Hi - answered you in the other place. That option isn't always available.