Post by thekloset on Feb 2, 2015 16:26:35 GMT
the infamous "faded" RL skinny polo.
eBay Customer Support has refunded the buyer.
We're issuing the buyer a refund for this case. You don't need to do anything else. This case won't be included when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.eBay Customer Support has refunded the buyer.
We're issuing the buyer a refund for this case. You don't need to do anything else. This case won't be included when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.
Final decision:You were not found at fault.Transaction summary:Any remaining funds from this transaction are available
so, presumably, this will still cause me a (countable or not-I worry when the spring updates roll around and they make something ELSE retroactive!) defect and will go against my "unresolved" count, but IDGAF. sometimes you just have to take one for the team when you know you are right, so it is what it is. I feel good about my part in the whole process.
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for those that are keeping track, *I* escalated this return, opening a case the second I could. it probably goes against all conventional wisdom for the seller to do it, but again, I knew that risk when I did it--I could have let the whole thing ride and just replied once SHE opened a case, but i'm sick of stuff hanging over my head. it felt like an inordinately long process that would never end.
I think it DID help enormously that it was clear I communicated with the buyer and she looked like a petulant child. when I opened the case, I also included the policy link to abuse of returns-whether that helped or not, who knows.
my escalated case was closed almost immediately.
