Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 29, 2015 19:54:36 GMT
After years of selling here, I can't believe I have to ask this question, but I am so confused with all the changes. Here's what happened. Sold an item. Buyer got it and messaged me that she was going to give it as a gift, but the person already had one so she wanted to return it. Fine. I take returns. Got it back today, went to the original transaction in Paypal and refunded purchase price only - no shipping. She knew I was going to do this and was fine with it.
Ok, now how do I get my final value fees back? Do I file a cancellation? Or do I go to the resolution center and file a case asking to cancel the transaction? At this point I would be okay to just let it go, but I'm afraid if eBay sees the refund they will assume the return is my fault and give me a defect. So what do I do now? Simple instructions please. Thanks. |
|
|
|
Post by Emerald_Door on Jan 29, 2015 22:09:09 GMT
I don't remember who posted this, but it worked. Go to ebay.in (India ebay), log in, and open a "request to cancel" for the item.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 29, 2015 22:37:02 GMT
Okay, I did that and it prompted me to open a case. For a reason I chose that buyer changed mind. Now they are sending her a message asking if she agrees to cancel. Actually, this is exactly how I used to do it on eBay USA. I guess they took those options away. I find the whole process now is very confusing.
Thanks Emerald.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 29, 2015 23:08:41 GMT
Is the India thing new? A few months ago, I had someone return something without going through Managed Returns. I refunded through PayPal and cancelled through eBay choosing at buyer's request. To my knowledge, a case was never opened and she wasn't asked to agree. My FVF was credited right away.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 29, 2015 23:37:55 GMT
Is the India thing new? A few months ago, I had someone return something without going through Managed Returns. I refunded through PayPal and cancelled through eBay choosing at buyer's request. To my knowledge, a case was never opened and she wasn't asked to agree. My FVF was credited right away. The old cancellation request (still accessible through eBay India) had many reason options to choose from, allowed partial refunds, and required a wait to close or the buyer’s agreement. The new cancellation request started around October/November has only 2 reasons to choose from (out of stock or buyer request/issue with address,) requires a full refund including shipping, and closes out that day without needing the buyer’s agreement. The old one was designed to handle returns through along with other things. Now eBay wants all returns to go through the new returns “experience.” So the new one is designed to handle only cases of something happening before the item even shipped. Thus no provision for not refunding shipping or for deducting a restock fee. We have had an occasional seller report still having access to the old cancel form, but it is likely temporary with the new one being rolled out. |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 29, 2015 23:44:15 GMT
Thanks, Moonlit. I never had to cancel a transaction before and didn't know the difference between the old and new versions.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 29, 2015 23:51:11 GMT
The changes are so confusing! Part of it is the design, part of it is the introduction of them-- eBay kept altering things and some sellers have different "experiences" than other sellers.
It makes me really need my eye-rolling emoticon.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 30, 2015 1:03:14 GMT
Moonlit - your explanation is the clearest I've read on the process. Thanks.
|
|
|
|
Post by thekloset on Jan 30, 2015 1:35:14 GMT
Is the India thing new? A few months ago, I had someone return something without going through Managed Returns. I refunded through PayPal and cancelled through eBay choosing at buyer's request. To my knowledge, a case was never opened and she wasn't asked to agree. My FVF was credited right away.I just did it a few hours ago and I did NOT have the option to cancel, on a refund of purchase price only---it was a regular, through messages, agreed up return. I posted it another thread that I just archived it and ate the fees so I didn't have to deal with it. last time I tried to do something on ebay.in it wouldn't let me (I forget what I was doing) so I didn't bother today. clean suggested archiving and calling ebay to get them to refund manually after you've accumulated a few, which was a great idea. |
|
|
|
Post by thekloset on Jan 30, 2015 1:36:41 GMT
what on EARTH did I do with the quoting function??
what *I* said was:
I just did it a few hours ago and I did NOT have the option to cancel, on a refund of purchase price only---it was a regular, through messages, agreed up return. I posted it another thread that I just archived it and ate the fees so I didn't have to deal with it. last time I tried to do something on ebay.in it wouldn't let me (I forget what I was doing) so I didn't bother today. clean suggested archiving and calling ebay to get them to refund manually after you've accumulated a few, which was a great idea
|
|
|
|
Post by frakinfashion on Jan 30, 2015 6:55:13 GMT
I did it tonight--a courtesy refund for a buyer who didn't know understand "no returns" due to fit. I refunded through Paypal because the eBay cancellation process would not let me just refund purchase price. It insists on refunding shipping too. So after the refund through Paypal I called. Got a CSR very quickly, explained that I already refunded and wasn't going to give this girl her shipping back and he fixed it on the phone to give me my FVF's back. At least that was what he said would happen. Hope so. I only took maybe 3 minutes tops. But it's an idiotic process that could so easily be fixed to allow refunds of purchase price only through eBay and automatic crediting of FVF's. (sigh).
|
|
