Post by deltas*delights on Feb 2, 2022 0:32:33 GMT
I had a buyer purchase two pairs of Steve Madden espadrilles from me last week on Posh. I shipped them out, then yesterday I got notified of a case opened. I think I have had one before but I'm not positive. Anyways, she said the sole was coming apart from the heel and included a photo, and yes, it was but just a little bit. I just replied "I am so sorry I overlooked this. Please refund this buyer in full for this pair of shoes and let her keep the shoes, she does not need to send them back to me". I woke up this morning to a "return request denied, funds released" email. I feel kind of bad! Why would they deny her refund when I asked them to do it?
Post by deltas*delights on Feb 2, 2022 17:54:51 GMT
They released the entire amount for both pair. PM really looks out for sellers. Last month I forgot to include a dustbag with the earrings a buyer had bought. I no longer had access to her address, so I wrote PM and asked for her addy. I was just going to pop it in an envelope with two stamps. They sent me a priority label and told me to be more careful.