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Post by sunsetpainter on Jul 2, 2021 14:34:39 GMT
I have a return coming, which stinks because I haven't had a sale since June 25. I got my payout this week and now my balance is zero. Is there a way to find out how Ebay will refund the buyer? I really would rather they charge my CC rather than take it out of my bank. Is it possible to set it up that way? Where do I check that info? I've looked all over the site but can't find anything. I know I'm just looking in the wrong place.
Thanks!
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Post by blissfullymiserable on Jul 2, 2021 14:58:37 GMT
I think they'll take it out of the credit card that you have on file. Seems like I read that somewhere recently.
How refunds work
When you offer your buyer a refund, the amount will be paid from the total of your Available, Processing, and On hold funds. If you don’t have enough funds to cover the cost of the refund, the amount will be paid from your payout checking account or on-file credit card. Please ensure your credit card information is up to date to avoid any charge failure.
For example, if you issue your buyer a $100 refund and only have $80 in Available, Processing, and On hold funds, your payout checking account or on-file credit card will be used to fund the remaining $20
When eBay issues a refund to your buyer on your behalf, the amount will be deducted from the total of your Available, Processing, and On hold funds.
If the total of your Available, Processing, and On hold funds are insufficient to cover the outstanding amounts you owe, eBay will charge your on-file payment method for the remaining balance owed within 14 days. We may add up the amounts you owe into a single charge. All the details related to these charges will be visible on your Financial statement.
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Post by denise15601 on Jul 3, 2021 21:31:15 GMT
I have had that minus amount, and when I made enough additional sales to cover it, it was taken out from those payments. The minus amount did sit there for a few days, so it wasn't immediate in my case.
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Post by Pantlandia on Jul 4, 2021 7:56:53 GMT
Your account will go negative at first. If you get enough sales to cover it before your statement then they don't take it from your card. If you don't, they take it from your card.
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Post by sunsetpainter on Jul 4, 2021 13:57:47 GMT
Luckily, I got some sales yesterday so that will cover it. Thanks!
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