Buyer having problem ordering on Etsy

[sunsetpainter]

I got this message on Etsy just a few minutes ago and I'm not sure how to help her:

Hi there- I am wanting to order your Copper Heart Garden Marker Pet tonight (3 lines for $23.95) but I keep getting an error at t check out no matter which card I use to check out. Can you help?
It's saying an error has occurred please contact support. I have contacted them and they have asked me to contact the seller.

Any thoughts on how to answer her?

[RetroMonde]

Maybe Etsy is glitchy today? My go-to answer is always to dump cookies etc. Maybe the potential buyer needs to do something like that.

[frakinfashion]

Or maybe try a different browser?

[sunsetpainter]

Jun 22, 2021 23:30:17 GMT frakinfashion said:

Or maybe try a different browser?

That's what I told her. I said Etsy may have been glitchy. But it really ticked me off that Etsy dumped it on me. How am I supposed to know why her payment wouldn't go through? The only info I had was her user ID. And that didn't even give me her real name, address or country. I thought she might be international, but later on she said she's in the US. I haven't heard back from her today.