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Post by karsue128 on Feb 19, 2021 2:12:33 GMT
A few months back it was suggested that sellers include in the listing a "blurb" of some sort explaining that there will be shipping delays due to the current state of affairs. I followed that advice. On 1/9, a Saturday, a buyer purchased a top and I shipped on 1/11, a Monday. On 1/18 she opened a case because the item hadn't arrived. She informed me that she no longer wants the top anyway because she needed it for a specific event and the occasion had passed. She didn't indicate that she needed it by a specific date when she made her best offer. I explained that I would send her a refund when I had the top in my possession. I tracked it and saw that it had been delayed but it was on its way. (I'm a no returns seller, btw.) She let me know that she just wanted her refund because it hadn't arrived. I contacted CS at ebay and was told that I had until 2/1 to resolve this. (Initially they wanted resolution by 1/26.) I contacted USPS twice to get them to check the status on this. I informed the buyer. When I was told that the estimated date of delivery was 2/3, I informed the buyer. On 2/1 ebay refunded her and on 2/3 the top was delivered. I contacted her a couple of days later to ask if she would like me to send her a shipping label so she could return the top at no cost to her. No response. I contacted CS once again and I was told there was nothing they could do. I could issue an invoice through paypal in an attempt to have her pay for it. No point going down that road! Or I could offer her the shipping label, which I had already done with no success. Mind you, this was a very inexpensive top. It's definitely not about the money. So she gets a full refund plus the top that she no longer wants! I just have to wonder WHY are the sellers never right and the buyers are ALWAYS right?
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Post by denise15601 on Feb 19, 2021 2:16:26 GMT
That has been happening a lot lately. TG, it wasn't expensive.
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Post by karsue128 on Feb 19, 2021 2:19:41 GMT
Yes, I am glad it wasn't expensive. But so frustrating!
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Post by denise15601 on Feb 19, 2021 16:55:02 GMT
I am lucky that my buyers have been understanding and very patient....so far.
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Post by karsue128 on Feb 19, 2021 20:17:20 GMT
Mine had been too, denise, until this buyer came along. Oh well, you live and learn!
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Post by somany on Feb 19, 2021 21:34:18 GMT
I'd be very frustrated by it as well. There is the possibility she marked it return to sender, and it's just delayed getting back to you, but from the sound of her messages, it's probably unlikely.
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Post by treetop on Feb 20, 2021 0:04:43 GMT
While I can understand the buyer being frustrated about the delay in receiving the item, there is no excuse to keep the item and the money. It should be obvious that it is not your fault. As the buyer, I would have emailed that the item arrived and I was returning it to sender or I was re-paying. There is no excuse for dishonesty.
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Post by Emerald_Door on Feb 23, 2021 18:04:22 GMT
I'm so sorry this awful buyer found you.
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Post by karsue128 on Feb 23, 2021 22:02:51 GMT
Thanks for the responses from all of you wonderful sellers! I was hoping she marked it "return to sender" but it doesn't seem likely. I was miffed that the CS rep claimed there was nothing more they could do. But, the only silver lining in this is that she didn't leave feedback of any kind. Maybe she was prevented from doing so. I have a strong suspicion it would have been a neg!
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Post by Emerald_Door on Feb 24, 2021 0:51:29 GMT
Please post her ID on the Bad Buyer thread. We can get that little bit of revenge if she tries to buy from any of us.
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Post by Deleted on Feb 24, 2021 1:34:44 GMT
I'd message her and let her know I was filing a mail/internet fraud claim, and see what happens.
I'm a total petty betty tho...
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Post by Deleted on Feb 24, 2021 18:20:54 GMT
I'm still pissed about this for you. Ebay should do something, they can take the money out of your account to refund the buyer, they should be able to to the same to refund the seller.
Have you tried contacting ebay for business on facebook? I'd contact them and see if they're offering a "one time refund" for sellers, and, I'd probably keep messaging... maybe if enough people complain something will get changed
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Post by karsue128 on Feb 28, 2021 1:02:24 GMT
Emerald, I posted her ID on the January BBL thread.
Digital, thanks for the suggestion. I'll check into the facebook option.
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Post by jesmelric on Mar 3, 2021 20:27:11 GMT
Such a shame that Ebay doesn't seem to support sellers at all any more. And we are their actual customers!
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Post by karsue128 on Mar 6, 2021 1:14:54 GMT
I'm still pissed about this for you. Ebay should do something, they can take the money out of your account to refund the buyer, they should be able to to the same to refund the seller. Have you tried contacting ebay for business on facebook? I'd contact them and see if they're offering a "one time refund" for sellers, and, I'd probably keep messaging... maybe if enough people complain something will get changed I didn't know about ebay for business on facebook. I did contact them and someone responded rather quickly. The refund came from ebay, not out of my pocket. And nothing reflected on me negatively as a seller. So she explained that I should be okay with that. (Not her words. Mine) I explained that I would never be able to try to sell the item again since the buyer kept it. At that point she did seem a tiny bit sympathetic. Her comment: "And I definitely see where you're coming from, it's always tricky with those carrier delivery issues." |
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