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Post by zoesam on Aug 29, 2020 20:50:43 GMT
Another new change as of 2 days ago. Again, all over the Ebay boards, not sure why it isn't mentioned here. But, email addresses are now scrambled on your orders page. This is a rollout, so it didn't affect me the first day I read about it, but the 2nd day, it did. It will be rolling out to everyone.
As usual, answers about whether emails are still getting through properly &/or whether the scrambled email will work for carriers (it won't) & what to do about that, are vague & nonsensical.
I used them a ton, so this is really upsetting to me. If you never used them, it may not affect you at all.
ETA: This is affecting MP users first, cuz they can control it. Funny, I was in there the DAY before this started & grabbed an email addy to send a buyer an email & a little something went off in my head & I thought to myself, I wonder when this is going away & the VERY NEXT DAY, I started reading about it on the boards.
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Post by denise15601 on Aug 29, 2020 21:28:46 GMT
I have found them in PP, But I guess that will go away once I am in MP.
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Post by somany on Aug 29, 2020 21:29:54 GMT
The email addresses on the two orders I have awaiting shipment are showing up fine. I don't ever email my buyers outside of ebay messages, and I'm not upset that my email won't be visible to people I purchase from. I get a lot of junk mail, and it's very possible it originates from ebay sellers so not upset about it at all from that perspective.
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Post by denise15601 on Aug 29, 2020 21:33:43 GMT
I use them when I want to send a partial refund, without going through eBay. When I do go through eBay, it hangs up forever as being unpaid, and I have to archive it.
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Post by zoesam on Aug 30, 2020 20:22:25 GMT
I have found them in PP, But I guess that will go away once I am in MP. Correct. Once you're in MP, you won't have access anymore. It's a rollout though, so hasn't affected everyone yet. |
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Post by zoesam on Aug 30, 2020 20:23:39 GMT
The email addresses on the two orders I have awaiting shipment are showing up fine. I don't ever email my buyers outside of ebay messages, and I'm not upset that my email won't be visible to people I purchase from. I get a lot of junk mail, and it's very possible it originates from ebay sellers so not upset about it at all from that perspective. They will go away. It's a rollout, so hasn't hit all the accounts yet. No biggie if you don't use it. I used it a LOT, especially lately to warn newbies about the USPS shipping delays. |
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Post by denise15601 on Aug 30, 2020 21:56:09 GMT
Can't you contact the buyers anymore like we can do before MP? I always write to them to give them the tracking number and to tell them when I will ship.
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Post by chapeaunoir on Aug 31, 2020 6:50:06 GMT
I do no communicating outside any selling app that I use - there's no 'paper trail' if one does, so the fact that the addresses are scrambled doesn't bother me.
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Post by zoesam on Sept 2, 2020 0:50:37 GMT
Can't you contact the buyers anymore like we can do before MP? I always write to them to give them the tracking number and to tell them when I will ship. Well, they're scrambling the addresses, so no, not directly b/c they're no longer giving us the buyer's email addy. Supposedly you can still click on the scrambled address & send an email. Whether or not it works, I don't know. I contacted them directly a lot lately with all the USPS delays & also when I issue combined shipping refunds. |
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Post by denise15601 on Sept 2, 2020 1:54:15 GMT
Can't you contact the buyers anymore like we can do before MP? I always write to them to give them the tracking number and to tell them when I will ship. Well, they're scrambling the addresses, so no, not directly b/c they're no longer giving us the buyer's email addy. Supposedly you can still click on the scrambled address & send an email. Whether or not it works, I don't know. I contacted them directly a lot lately with all the USPS delays & also when I issue combined shipping refunds. After I print out the shipping label, I click on "contact buyer" to tell them when I will ship it. So I don't need their email address, since it goes to their ebay messages. Is the "contact buyer" still in the drop down? |
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Post by zoesam on Sept 2, 2020 5:16:12 GMT
Well, they're scrambling the addresses, so no, not directly b/c they're no longer giving us the buyer's email addy. Supposedly you can still click on the scrambled address & send an email. Whether or not it works, I don't know. I contacted them directly a lot lately with all the USPS delays & also when I issue combined shipping refunds. After I print out the shipping label, I click on "contact buyer" to tell them when I will ship it. So I don't need their email address, since it goes to their ebay messages. Is the "contact buyer" still in the drop down? I assume so. That's not & never has been email. That's contacting them through EBay. Totally different. I don't like using that b/c so many buyers don't check their Ebay messages, but they almost all check their email immediately. |
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Post by chapeaunoir on Sept 2, 2020 6:51:13 GMT
I understand checking eBay messages v email messages, but I found that too many of them didn't check email, either - if they're like me, all that stuff just goes into a junk account. There is still 'contact the buyer' in the drop-down - I suspect that checking to see if using the scrambled email address link might still send a message to their proper email might be found by looking at the source code.
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Post by zoesam on Sept 2, 2020 18:56:29 GMT
I understand checking eBay messages v email messages, but I found that too many of them didn't check email, either - if they're like me, all that stuff just goes into a junk account. There is still 'contact the buyer' in the drop-down - I suspect that checking to see if using the scrambled email address link might still send a message to their proper email might be found by looking at the source code. They've already said it's supposed to, I just haven't tried it yet, that's all. IME, when I send an email, I almost always get an immediate reply, usually within minutes. Just happened yesterday. Apparently the emails are still unscrambled on the sales that happened before it went into effect b/c I was able to send one yesterday on an older sale (who still hasn't received her pkg). It is what it is, so nothing can be done about it, I was just letting people know. Seems on this very small board, very few used it anyway. |
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Post by labbypaws on Sept 3, 2020 4:17:49 GMT
The problem with that is when I ship an expensive item, I will send a USPS tracking notification to myself and my buyer so they not only receive the eBay shipping updates but can see where it is in the USPS system.
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Post by chapeaunoir on Sept 4, 2020 0:46:34 GMT
I understand checking eBay messages v email messages, but I found that too many of them didn't check email, either - if they're like me, all that stuff just goes into a junk account. There is still 'contact the buyer' in the drop-down - I suspect that checking to see if using the scrambled email address link might still send a message to their proper email might be found by looking at the source code. They've already said it's supposed to, I just haven't tried it yet, that's all. IME, when I send an email, I almost always get an immediate reply, usually within minutes. Just happened yesterday. Apparently the emails are still unscrambled on the sales that happened before it went into effect b/c I was able to send one yesterday on an older sale (who still hasn't received her pkg). It is what it is, so nothing can be done about it, I was just letting people know. Seems on this very small board, very few used it anyway. It's good to know that it's still effective for communicating, though. |
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Post by denise15601 on Sept 5, 2020 21:10:30 GMT
The problem with that is when I ship an expensive item, I will send a USPS tracking notification to myself and my buyer so they not only receive the eBay shipping updates but can see where it is in the USPS system. Don't you just look at the tracking number on the orders page? |
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Post by labbypaws on Sept 5, 2020 22:08:40 GMT
I do it though the USPS site. I send them the one that notifies them of all scans.
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Post by zoesam on Sept 5, 2020 22:10:47 GMT
They've already said it's supposed to, I just haven't tried it yet, that's all. IME, when I send an email, I almost always get an immediate reply, usually within minutes. Just happened yesterday. Apparently the emails are still unscrambled on the sales that happened before it went into effect b/c I was able to send one yesterday on an older sale (who still hasn't received her pkg). It is what it is, so nothing can be done about it, I was just letting people know. Seems on this very small board, very few used it anyway. It's good to know that it's still effective for communicating, though. Theoretically. After all, Ebay programmed it. |
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Post by zoesam on Sept 5, 2020 22:12:20 GMT
The problem with that is when I ship an expensive item, I will send a USPS tracking notification to myself and my buyer so they not only receive the eBay shipping updates but can see where it is in the USPS system. Don't you just look at the tracking number on the orders page? I"ve never sent a buyer a tracking number in my life. Why would I need to, when it's all right there on the orders page? Plus, I think Ebay sends it. I'm not sure on that & I don't have one to check, since I deleted the myriad of emails I receive from every purchase. |
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Post by denise15601 on Sept 5, 2020 22:15:45 GMT
I didn't either, for many years. But I received so many inquiries for the tracking number and shipping date. They obviously ignored eBay's emails.
So I got into the habit of writing to my buyers. Takes a few seconds, and since I don't make a lot of sales, I have time to do so.
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Post by zoesam on Sept 5, 2020 22:57:12 GMT
I didn't either, for many years. But I received so many inquiries for the tracking number and shipping date. They obviously ignored eBay's emails. So I got into the habit of writing to my buyers. Takes a few seconds, and since I don't make a lot of sales, I have time to do so. Interesting. I've never once had a request. Certainly doesn't hurt anything, I was just trying to figure out if I was missing something. |
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Post by denise15601 on Sept 5, 2020 23:51:49 GMT
I have had countless numbers of "thank you for the information" notes from my buyers. They also like to know when something will be shipped.
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Post by chapeaunoir on Sept 6, 2020 2:39:11 GMT
Sometimes I wonder if some buyers just like to hear from their sellers - I don't send anything, either, but I leave feedback when I ship and I think that's kind of 'hearing from.'
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kritter
Mod Squad
When we lose sight of how we treat animals, we tend to lose sight of our humanity
Posts: 19,905 
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Post by kritter on Sept 6, 2020 15:06:24 GMT
I don't communicate either except to leave feedback after the buyer leaves feedback.
I get enough emails from ebay without sellers adding to them.
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Post by zoesam on Sept 6, 2020 20:22:02 GMT
I tend to agree with Kritter, there are already so damn many emails, I hate getting more, so I try never to send them. The exception being late pkgs due to the whole USPS/COVID issue. There's already way too many emails.
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Post by denise15601 on Sept 7, 2020 1:34:19 GMT
OTOH, I do get a lot of "thanks" for the communication.
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