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Post by jesmelric on Mar 27, 2020 16:02:08 GMT
I purchased a book and the seller (very large seller) took three days to let me know it was out of stock. They emailed me directly, did not send a message. Refunded via paypal, and didn't cancel via ebay. It wasn't a lot of money but it's frustrating because I thought it was a strike against a seller to sell something then not have it? I know it would count against my (small) seller account. And they email they sent didn't really take accountability it said " Our last copy of the book had been purchased, but the listing was not updated in time to reflect this". Doesn't that mean basically I sold something I didn't have?
And they are trying to go around a cancellation because they didn't cancel, refund via ebay, or message via ebay.
Is there a way to report this? Should I? Is it petty? It gets under my skin because I know how much it would count against me.
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kritter
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Post by kritter on Mar 27, 2020 16:47:16 GMT
Ya know, in the grand scheme of things going on right now, I would cut this guy some slack but then I just don't let stuff like that bother me.
Yes, he sold something he didn't have but how many times right on this board have sellers not been able to find something that we sold or were unable to ship for some reason. And how many times have we suggested to refund through Paypal less a penny so ebay wouldn't be any the wiser. I have done that myself to avoid the wrath of ebay.
Report him if it will make you feel better but if he is a big book seller it probably won't make any difference anyway.
But that is just my opinion.
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Post by kat on Mar 27, 2020 17:02:00 GMT
I don’t know how they can refund on pp and not account for it on eBay? is it saying you need to pay on you buyer account settings?
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Post by jesmelric on Mar 27, 2020 17:37:00 GMT
I don’t know how they can refund on pp and not account for it on eBay? is it saying you need to pay on you buyer account settings? No, it shows order total $0.00 in my purchase history and under that it shows Item Price (which is what I paid initially plus tax) and it still shows estimated delivery as Tuesday March 31st? |
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Post by Desire on Mar 27, 2020 17:43:32 GMT
He probably refunded you the whole amount. I know sellers were saying way back to refund minus a penny (as Kritter posted above) so the amount of the purchase/refund would not match up. I did it once with no problems and that was when ebay was really cracking down on out of stock, I think when Donahoe was in charge.
Minus the penny must have recorded sort of like when we give a shipping discount or partial refund to a buyer.
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Post by kat on Mar 27, 2020 17:46:40 GMT
That’s strange. The seller will be hit with some kind of defect then, right? If just refunding was enough to avoid an out of stock hit, then no one would fear one.
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Post by Pantlandia on Mar 27, 2020 17:55:20 GMT
It doesn't show as cancelled? Leave them appropriate feedback.
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Post by jesmelric on Mar 27, 2020 18:17:41 GMT
It doesn't show as cancelled? Leave them appropriate feedback. This is what shows in my purchase history, not sure what cancelled would show as? It was only a few dollars but I did really want the book and for some reason it sat wrong with my, it took 3 days and the way they worded it. But then I thought it was petty but I still kind of felt that way lol.
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Post by sunsetpainter on Mar 27, 2020 19:16:47 GMT
I bought a book last October and the seller cancelled the transaction saying I requested the cancellation, which I didn't. Yes, I got a full refund, but there was no way for me to leave feedback for this transaction. He was either a drop shipper or out of stock, but that's beside the point. I DIDN'T REQUEST THE CANCELLATION!!! (Sorry...yelled there a bit)
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Post by Desire on Mar 27, 2020 19:51:55 GMT
I have ordered so many things in the past two weeks that have been canceled after I paid and the order went through. Not on ebay but from Target, Walmart, Amazon, etc. Not going to worry about it, people are dying or seriously sick all over the place, why would it even matter at this point? I think a lot of buyers are understanding this. I don't get the looking to stab the seller, ding him, give him bad feedback, etc. If I get my money back in full it's OK with me. JMHO
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Post by jesmelric on Mar 27, 2020 20:08:33 GMT
I have ordered so many things in the past two weeks that have been canceled after I paid and the order went through. Not on ebay but from Target, Walmart, Amazon, etc. Not going to worry about it, people are dying or seriously sick all over the place, why would it even matter at this point? I think a lot of buyers are understanding this. I don't get the looking to stab the seller, ding him, give him bad feedback, etc. If I get my money back in full it's OK with me. JMHO I have a feeling this seller didn't cancel because of recent events, but does this on a regular basis. It's not a matter of stabbing him, but it's hard to have a level playing field for small sellers when big sellers do this with no consequence. Only once I sent a person the wrong thing and they never notified me, so when it actually sold I didn't have it. I apologized and had to cancel, and I got dinged on my account. |
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kritter
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Post by kritter on Mar 27, 2020 20:28:08 GMT
Did you read his feedback before you purchased?
The big seller is not going to have any consequences because their volume is so high.
It has always been like this with the big box sellers and the Chinese sellers. Go ahead and report him if it will make you feel better and give him a negative feedback.
Neither is going to make any difference except make you feel better. It has always been like this whether it was with feedback counting or defects counting and it will always be this way.
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Post by chapeaunoir on Mar 27, 2020 20:47:13 GMT
As someone who used to sell books and got pushed out of the market by these huge booksellers with their super cheap shipping, I'd ding them just on principle - I care not how they or anyone else would see it. I doubt I would do it to anyone else, though.
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Post by Desire on Mar 27, 2020 20:47:57 GMT
I have ordered so many things in the past two weeks that have been canceled after I paid and the order went through. Not on ebay but from Target, Walmart, Amazon, etc. Not going to worry about it, people are dying or seriously sick all over the place, why would it even matter at this point? I think a lot of buyers are understanding this. I don't get the looking to stab the seller, ding him, give him bad feedback, etc. If I get my money back in full it's OK with me. JMHO I have a feeling this seller didn't cancel because of recent events, but does this on a regular basis. It's not a matter of stabbing him, but it's hard to have a level playing field for small sellers when big sellers do this with no consequence. Only once I sent a person the wrong thing and they never notified me, so when it actually sold I didn't have it. I apologized and had to cancel, and I got dinged on my account. OK - i understand what you are saying. BUT.......so many sellers on this board have come here when this has happened. They have asked how they can NOT get a defect because they can't find something. Members here have suggested a LOT of ways to get around it. Many have suggested to write the buyer and tell them what happened and ask if the buyer wants to cancel, then they cancel and say BUYER REQUESTED it. Some have sent a refund minus a penny so it doesn't get picked up. This guy probably doesn't have anyone to give him suggestions, so he did what he had to do, he canceled the order and refunded the order in full. I don't see the difference in this situation of the small seller members here that canceled a sale or the big book seller that cancelled the sale. I have done the Paypal less a penny refund after telling the buyer the item was already sold. This was many years ago and the only time, but it happened. |
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kritter
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Post by kritter on Mar 27, 2020 21:02:08 GMT
What Desire said^^^^^
Why should it be any difference with one of us just because we are "small" sellers?
How many threads have started here asking for advice if one of us unintentionally made some kind of mistake in the listing or saw a flaw after the item sold or couldn't find an item and all the advice comes on how to get by it without getting a ding on our account.
This guy didn't resort to finagling his way out by asking if you wanted to cancel. He was probably more honest about it then we have been at times.
Like I said, do what you need to do if it will make you feel better but don't think that it is going to make ebay sit up and take notice if that is your reason. I looked at that seller and he is not Negative free at all so one more ding and/or neg is not going to damage his account like you want it to.
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Post by chapeaunoir on Mar 27, 2020 21:11:14 GMT
To me it's a false equivalency - a big business seller with 100,000 books on eBay who has basically dumped on everyone else - OK, that's the way it goes, I changed my line of product, but they need to be held to the same standard we are. If they're going to have a giant footprint, then they need to have a better inventory system and not keep canceling on people. I have to file out of stock and take the ding - the ONLY time I cancel is with the buyer's permission, and I usually offer a better deal. But if they say no, I take the ding, and I can afford only a few. So these huge sellers can do what they like and it doesn't matter. I doubt they even give a crap if they get a ding or not.
If this was just a regular seller I'd actually tell them to go ahead and cancel with my permission because this kind of thing happens and I'd hate for them to get a big ding for something that anyone can do or can happen to anyone.
ETA: I'm pretty sure we've had this discussion before lol. It's like the packing slips controversy - no one will ever completely agree.
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kritter
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Post by kritter on Mar 27, 2020 21:21:21 GMT
I think you are right.
He probably doesn't even know if he got a ding much less care about it.
Here ya go. Try again. There are more fish in the sea.
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Post by treetop on Mar 28, 2020 0:27:58 GMT
To me, it isn’t even so much big seller vs. small, it is the attitude. Yes, it has happened to me...couldn’t find an item or eBay somehow relisted a sold item. But I didn’t just refund with a matter-of-fact statement that the item is no longer available. I sent a sincere apology and an offer of some sort like free shipping on another item of their choice. Sometimes it’s not so much the mistake, as we all make them, but it’s the cavalier attitude that can tick me off.
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Post by sunsetpainter on Mar 28, 2020 1:55:38 GMT
To me, it isn’t even so much big seller vs. small, it is the attitude. Yes, it has happened to me...couldn’t find an item or eBay somehow relisted a sold item. But I didn’t just refund with a matter-of-fact statement that the item is no longer available. I sent a sincere apology and an offer of some sort like free shipping on another item of their choice. Sometimes it’s not so much the mistake, as we all make them, but it’s the cavalier attitude that can tick me off. I think that's why I was so ticked off. This seller didn't let me know they were out of this title, or didn't have the book. No apology. Just cancelled with the reason that I wanted to cancel, then I couldn't leave feedback. |
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Post by treetop on Mar 28, 2020 4:32:44 GMT
To me, it isn’t even so much big seller vs. small, it is the attitude. Yes, it has happened to me...couldn’t find an item or eBay somehow relisted a sold item. But I didn’t just refund with a matter-of-fact statement that the item is no longer available. I sent a sincere apology and an offer of some sort like free shipping on another item of their choice. Sometimes it’s not so much the mistake, as we all make them, but it’s the cavalier attitude that can tick me off. I think that's why I was so ticked off. This seller didn't let me know they were out of this title, or didn't have the book. No apology. Just cancelled with the reason that I wanted to cancel, then I couldn't leave feedback. I’d be p.o.’d too. I think all of us here of course want to avoid defects and negs, but we also genuinely care about our customers and want to make them happy. Your seller demonstrated that they just didn’t give a damn, and it stings. |
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kritter
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Post by kritter on Mar 28, 2020 16:00:45 GMT
Ah ha, I see the disconnect for me. I don't give the power to strangers to affect me personally.
I just don't think the seller meant to offend. It is a big time business for him. Maybe that is what differentiates these big sellers with way more orders in a day than I do in a year from the small boutique type sellers.
Like the difference between Walmart and the bodega on the corner.
Just a thought but I now see why I wasn't understanding the issue.
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Post by chapeaunoir on Mar 28, 2020 18:23:23 GMT
It's not giving anyone power - it's simple good business practice.
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Post by jesmelric on Mar 29, 2020 21:48:10 GMT
To me, it isn’t even so much big seller vs. small, it is the attitude. Yes, it has happened to me...couldn’t find an item or eBay somehow relisted a sold item. But I didn’t just refund with a matter-of-fact statement that the item is no longer available. I sent a sincere apology and an offer of some sort like free shipping on another item of their choice. Sometimes it’s not so much the mistake, as we all make them, but it’s the cavalier attitude that can tick me off. I think this is the crux of it for me. If they had said, listen I'm sorry, this got away from me, I didn't realize it wasn't in stock. I'm sorry for the inconvenience. Well I think I would have been fine with that. Accountability is a big thing to me. But to say Our last copy of the book had been purchased, but the listing was not updated in time to reflect this, is like saying, hey not my fault. But every seller both large and small are responsible for keeping up with their inventory. And we are all supposed to be held to the same standards.
I haven't done anything as of yet. I don't even know how/if I could report them. I haven't left feedback left.
I did check the feedback before buying. Typical for a large bookseller. But I bought another book for my niece the same day from another large bookseller and it's already been shipped so I guess it's hit or miss.
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Post by kat on Mar 30, 2020 0:19:41 GMT
They are protected from any damages from defects right now, so even if your would have been the one to make then lose TRS or visibility in normal times, it won't apply now. They probably have dozens of people that manage their account so they probably just shrug stuff off, unlike us who depend on our integrity.
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Post by chapeaunoir on Mar 30, 2020 17:52:23 GMT
Integrity and consistency, seems pretty basic when running a business.
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Post by jesmelric on Mar 31, 2020 18:46:37 GMT
Well I got this email today. It's like they read my mind (or this thread! Lol)
Hello,
We recently had a problem with our inventory file on eBayStores , resulting in several erroneous book listings. We corrected the error as soon as we discovered it, but in the meantime a number of orders went through that should not have been processed, and I am sorry to say that yours was one of these.
I have issued a full refund to the credit card with which you made the purchase. It should be deposited to your account within the next 48 hours. Once again, my deepest apologies for this mishap, and I hope you will consider us in the future.
Sincerely,
Why it took 8 days from the day I ordered to receive this, I'm not sure. But I'm going to accept it for what it is, and not leave any feedback. Because of the delays (3 days to let me know it was out of stock and 8 days to receive this letter) I won't be purchasing from them again. On the other hand, a perfect experience with the other large book seller.
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Post by chapeaunoir on Mar 31, 2020 21:31:17 GMT
Well, that's great! I wouldn't worry about the lag - probably somebody thought someone else had already sent the note. The main thing is just communicating with the buyer whatever happens rather than just elbowing them away - it's just good business.
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Post by treetop on Apr 1, 2020 17:13:28 GMT
I am glad they sent that email. A simple apology can make me feel much better about a bad situation.
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