Post by val2525 on Mar 20, 2020 18:51:59 GMT
I tried twice last night and again today. It's not going thru. My PP balance is $0, but that's never been a problem because PP just takes it out of my bank account. I did just transfer money in and notified the buyer it will be 3-5 business days. I emailed eBay about it. I can't believe that eBay is not taking phone calls right now.
UPDATE: I emailed eBay and this is their reply:
I'm sorry to hear that you are getting an error when trying to refund the buyer. I tested the system and was hit with the same error. In light of this I have gone ahead and forced a refund through to the buyer through my internal system. You may get an email from us saying that you got a defect on your account with this closure but you can ignore that email as I have removed the defect. It may show up on your seller dashboard for a couple days but then will drop off.
The refund should be fully processed within the next 48 hour and you don't need to do anything else. Thanks for your time and have a great weekend!
UPDATE: I emailed eBay and this is their reply:
I'm sorry to hear that you are getting an error when trying to refund the buyer. I tested the system and was hit with the same error. In light of this I have gone ahead and forced a refund through to the buyer through my internal system. You may get an email from us saying that you got a defect on your account with this closure but you can ignore that email as I have removed the defect. It may show up on your seller dashboard for a couple days but then will drop off.
The refund should be fully processed within the next 48 hour and you don't need to do anything else. Thanks for your time and have a great weekend!
