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Post by thekloset on Mar 14, 2020 13:54:30 GMT
Sigh.
i have a customer that bought two items, asked if i would combine shipping (of course!) and then proceeded to check out on each item without waiting for a combined invoice as instructed (no i dont use IPR).
you guessed it--one is GSP, one is just regular priority.
i already emailed her but i have zero idea the best way to proceed. im sure it involves refunding one or both, but i gotta say i don't want to pay fees or truthfully, be bothered by any of it. i basically want to say too bad, so sad and mail as paid for.
i REALLY need to get this done today since it requires a trip to the post office and im trying to just stay home now.
any thoughts?
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Post by Emerald_Door on Mar 26, 2020 20:15:46 GMT
I know nothing about GSP but, since she paid separately, I would ship them separately, as listed.
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Post by zoesam on Mar 26, 2020 21:32:26 GMT
I'm confused about how 1 can be GSP, while the other is not, if they're going to the same addy? Maybe I'm not understanding the question? Normally I just combine even if they paid separately, like I had a woman do the other day, but she bought 4 items, but I'm not getting how only 1 can be GSP.
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kritter
Mod Squad
When we lose sight of how we treat animals, we tend to lose sight of our humanity
Posts: 19,901 
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Post by kritter on Mar 26, 2020 21:36:44 GMT
I'm confused about how 1 can be GSP, while the other is not, if they're going to the same addy? Maybe I'm not understanding the question? Normally I just combine even if they paid separately, like I had a woman do the other day, but she bought 4 items, but I'm not getting how only 1 can be GSP. Maybe each listing can be GSP or not. I don't do GSP but it may be possible to have some listings on GSP and some not. I have no idea but just a thought. |
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Post by kat on Mar 26, 2020 22:31:37 GMT
Correct. You can turn GSP on or off in each listing if you’re opted in. It’s not all or nothing anymore like it was in the beta.
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Post by Desire on Mar 26, 2020 22:45:47 GMT
I'm confused about how 1 can be GSP, while the other is not, if they're going to the same addy? Maybe I'm not understanding the question? Normally I just combine even if they paid separately, like I had a woman do the other day, but she bought 4 items, but I'm not getting how only 1 can be GSP. Maybe each listing can be GSP or not. I don't do GSP but it may be possible to have some listings on GSP and some not. I have no idea but just a thought. Yep, this happened to me. A buyer purchased two scarves from me awhile back. For some reason one was an older listing and did not have the GSP on it. She purchased both but did not pay and wanted me to take the GSP off and ship both together by regular international. I called ebay and they were unable to do it. Once the buyer purchases, even if not paid, it can't be changed. She said to cancel the GSP scarf and she paid for just the regular FC international. This was to Canada and I don't blame her as the GSP fees/shipping were way high. |
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