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Post by sunsetpainter on Mar 8, 2020 16:32:36 GMT
Last week I used my Ebay shipping supplies coupon to order boxes. I ordered 2 different sizes. One was correct, but the other they sent the wrong size...ordered 15" x 10" x 6" and they sent 4" x 4" x 4"! Big difference. If I request a return, do I get any of that shipping supplies coupon back? Or am I just SOL? Thanks!
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Post by Emerald_Door on Mar 8, 2020 21:25:15 GMT
I remember reading that someone got a wrong order and when they contacted the seller, the seller sent them the right thing without asking for a return. I would go ahead and ask them about the supply credit if you return the wrong boxes. I think they would have to make it right.
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Post by denise15601 on Mar 8, 2020 22:37:29 GMT
I once had a problem with a missing item that I didn't receive. They shipped it out immediately. I doubt that you would have to pay the return shipping.
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Post by chapeaunoir on Mar 9, 2020 1:36:55 GMT
I suspect they'll just ship you out the right order.
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Post by Pantlandia on Mar 9, 2020 1:44:04 GMT
They are very quick to respond and will most likely ship out the correct ones without asking for a return on the incorrect ones. When UPS misdelivered my order, I contacted them to check into it and they just sent me a whole new order...and then UPS delivered the original.
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Post by sunsetpainter on Mar 9, 2020 12:26:17 GMT
I got this from them this morning:
We are very sorry to hear your purchase for "NEW ITEM eBay-Branded Boxes With Black Color Logo 15" x 10" x 6"[25 Boxes]" arrived containing the incorrect item (4x4x4" boxes). Our goal is to properly inspect and accurately process each order for shipment.
All items are guaranteed. As such, a replacement bundle of the 25ct 15x10x6" boxes will be processed with today's shipment from our building in Kentucky. After the process is completed we will provide another update via email with the tracking information so you can follow the progress. You are welcome to keep the incorrect 4x4x4" boxes you received initially as we don't want to burden you with the task of returning them to our company.
Thank you for allowing us the opportunity to assist in resolving this issue. Your business is greatly appreciated, again please accept my sincere apology for our oversight and any inconvenience this situation has caused. If you have any further questions or concerns, please don’t hesitate to contact us for assistance.
Sincerely,
(name removed)
Customer Service Manager
eBayshippingsupplies
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val2525
Chaos Manager
Posts: 30,780 
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Post by val2525 on Mar 9, 2020 16:17:33 GMT
Yay! You could probably sell the small boxes.
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Post by sunsetpainter on Mar 9, 2020 19:37:46 GMT
Yay! You could probably sell the small boxes. DH glommed onto those for his woodshop!! lol |
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Post by sunsetpainter on Mar 11, 2020 13:24:41 GMT
They shipped out the correct boxes by UPS on Monday and I got them yesterday. I'm happy!
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