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Post by RetroMonde on Jul 29, 2019 22:04:25 GMT
this one from 2 months ago with no notification from the buyer. I wanna refund her money which will include the shipping she paid. But Etsy keeps their cut of the shipping, right? I'm thinking of going US only to cut down on these PITA returns.
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Post by chapeaunoir on Jul 29, 2019 22:13:59 GMT
Why do you want to refund the shipping? If she did not claim her package, that's not your fault. If you decide to do so, I don't think Etsy keeps their cut as it's a refund, similar to eBay.
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Post by RetroMonde on Jul 29, 2019 23:22:22 GMT
Oh, I thought I'd read somewhere that you don't get all the shipping cost back if you refund on Etsy since they have their hands in our pockets for a portion of the shipping fee in addition to the FVF. Frankly I don't wanna refund a darned thing since she didn't contact me first. But she paid for the item in addition to international shipping so I assumed it was the 'right thing to do' to give her back ALL her money. But I'm a chump sometimes  Either way I'm way cranky with people ordering stuff and then balking at their country's fees. |
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Post by frakinfashion on Jul 29, 2019 23:47:01 GMT
Do you have a "no returns" policy, by any chance? If it were me, I would not refund at all. I am no returns; she didn't even pick it up; and she didn't contact you and ask for a return. In short, she loses. You resell it. You don't have to coddle these people.
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val2525
Chaos Manager
Posts: 30,795 
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Post by val2525 on Jul 30, 2019 0:46:57 GMT
Do you have a "no returns" policy, by any chance? If it were me, I would not refund at all. I am no returns; she didn't even pick it up; and she didn't contact you and ask for a return. In short, she loses. You resell it. You don't have to coddle these people. ITA. |
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Post by RetroMonde on Jul 30, 2019 15:38:52 GMT
Unfortunately no, I DO accept returns because imho vintage clothing is super hard to fit in spite of measurements given. I get few returns and usually end up selling the item again, sometimes for more. I think I'll await some kind of contact from the buyer and take it from there. And I'm gonna ponder dropping selling international after taking a look at my stats.
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Post by frakinfashion on Jul 30, 2019 16:59:57 GMT
I would agree. Wait for her to contact you. It's not a return; it's a refusal which means in eBay-land that she loses her buyer protection. You have every right not to refund.
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kritter
Mod Squad
When we lose sight of how we treat animals, we tend to lose sight of our humanity
Posts: 19,905
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Post by kritter on Jul 30, 2019 17:08:14 GMT
I would agree. Wait for her to contact you. It's not a return; it's a refusal which means in eBay-land that she loses her buyer protection. You have every right not to refund.
Is Etsy-land the same as ebay-land because I think this is an Etsy-land issue?
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Post by RetroMonde on Jul 30, 2019 21:05:11 GMT
Etsy land is like the Upside-Down these days; it's confusing and management/suits are blood-sucking monsters! Well that may be a slight exaggeration but only just a little.
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Post by chapeaunoir on Jul 30, 2019 22:04:34 GMT
Etsy land is like the Upside-Down these days; it's confusing and management/suits are blood-sucking monsters! Well that may be a slight exaggeration but only just a little. I emptied out my shop - I haven't closed it because I haven't decided if I'll ever sell there again or not. Silverman is turning it into a saccharine upscale version of wish dot com. If you sell cheap giftie items that ship for free, you're their favourite seller. |
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Post by frakinfashion on Jul 31, 2019 20:57:31 GMT
I would agree. Wait for her to contact you. It's not a return; it's a refusal which means in eBay-land that she loses her buyer protection. You have every right not to refund.
Is Etsy-land the same as ebay-land because I think this is an Etsy-land issue?
Didn't catch that but to me it is the same on this issue. If you renege on picking up your international package, and won't even contact the seller, too bad for you. |
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Post by chapeaunoir on Jul 31, 2019 23:04:12 GMT
If you don't hear from here in several days, I would refund item price ONLY and choose the proper reason (I've never had anything unclaimed but on fit issues I got fees back. This was before the 5% fee on shipping costs so I don't know about that). I'd feel uncomfortable about keeping money AND item and would want to get that item back up for sale ASAP.
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Either way I'm way cranky with people ordering stuff and then balking at their country's fees. 
