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Post by Emerald_Door on Jun 5, 2019 13:30:37 GMT
One of the items I mailed recently did not get a delivery scan, so I decided to report it through their online system and see what happened. Yesterday I received an email response. Most of the email was clearly a form letter, but here's the personal part, typed in by the person who sent the email.
"I did spoke to carrier and he stated that he deliver it, but he doesn't remember if he scan it. Can you please contact us if you did not received it, our phone number is [deleted]. I'm so sorry for this inconvenience in your delivery."
At least they followed up. I doubt if eBay would accept this as proof of delivery, but the carrier might be more careful in the future.
As far as the grammar in the email, I thought that USPS did a lot of testing before hiring, and I'm surprised that someone with this level of writing aptitude would be in this position. By the way, it was clear when I reported it that I was the sender, not the recipient.
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Deleted
Deleted Member
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Post by Deleted on Jun 5, 2019 13:44:33 GMT
Wow, that grammar is horrific! I am pretty sure my 10 year old could crank out a more grammatically correct sentence! It sounds like probably English is their second language, but then that person should probably not be in the business of customer relations via the written word until they have mastered it a bit more!
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Deleted
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Post by Deleted on Jun 5, 2019 15:38:56 GMT
Noting all the grammar mistakes was my first impression too, especially
as there were too many to be simply typos. IMHO
I do know that USPS employees have to pass a test prior to being hired,
but I don't know if a good command of the written word is part of the test.
However that appears to be based on job position.
Carrier, clerk, mail handlers, and distribution associates are required to
take and pass the 473 Postal Exam. Other applicants including motor
vehicle operators, mechanic, clerical, electronic technician, machinist,
and trades must also pass a written test.
I also know that veterans and their relatives can have extra points added to their
test score for having served our country in the military. (specific terms apply)
The higher the score, the better the possibility of being hired.
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val2525
Chaos Manager
Posts: 30,855 
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Post by val2525 on Jun 5, 2019 18:30:49 GMT
Wow, that grammar is horrific! I am pretty sure my 10 year old could crank out a more grammatically correct sentence! It sounds like probably English is their second language, but then that person should probably not be in the business of customer relations via the written word until they have mastered it a bit more! It's not necessarily an ESL employee. My office has to work with new hires all the time in how to word emails. And our hires are bilingual but NOT ESL (English is their first and primary language). They don't write any better in Spanish either  |
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Post by chapeaunoir on Jun 5, 2019 21:40:46 GMT
My area is heavily Korean and southeast Asian and I'm really used to hearing that in speech - it's a confusion of tenses because the two languages are so different. Whoever was working a particular position that day probably wrote the email.
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Post by labbypaws on Jun 7, 2019 0:09:24 GMT
Our PO has several ESL employees at the counter. I am glad I know what I am doing.
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