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Post by zoesam on Mar 15, 2019 5:23:48 GMT
One of my pkgs that I mailed to a customer was scanned as PICKED UP, instead of DELIVERED. It was obvious from the tracking what happened. I called USPS & opened a case & that PO called me back & changed the scan to DELIVERED & even better, they changed it on the date it actually happened (about 3 days earlier), so it doesn't look to EBay as though it was delivered late.
I know I've read here that those scans cannot be changed, but they can. I was able to see it, as soon as she did it on the USPS web site. Just an FYI.
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Post by unknown on Mar 16, 2019 10:11:27 GMT
The only scans being changed thing that I heard was that if you setup a scan form for 10 packages and then decide not to ship one, you can't 'correct' the scan form and change it from 10 to 9.
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Post by zoesam on Mar 16, 2019 17:47:10 GMT
IDK anything about scan forms, as I don't use them. This was a pkg I shipped that accidentally upon delivery, was scanned as "Picked Up". I opened a case with USPS & they changed it. I saw the change.
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