|
|
Post by frakinfashion on Dec 20, 2018 22:14:35 GMT
My buyer bought two items that I'd like to ship together. She has paid an enormous price to ship the two separately. Etsy's "help" pages are the worst--they make eBay look sentient. Is there a way that I can combine the two and get them to accept the same tracking number for both? I'd like to refund some of her shipping. Is there any way to do a partial refund with Etsy? If not, I can always refund her in cash in the package. TIA
|
|
|
|
Post by chapeaunoir on Dec 20, 2018 22:19:01 GMT
For partial refunds go to the item on the order page and under the little mail truck icon you'll see three dots - hover over that and you see the refund option. Just go in and issue the refund - it'll even give you the option to mark "refunding shipping overage" or something like that.
You can just enter the same tracking number on the second order and mark it 'shipped'. I always print out the invoices after I've refunded shipping overage so it's reflected on the invoice.
Their help pages are pretty awful.
|
|
