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Post by sunsetpainter on Feb 28, 2018 19:35:18 GMT
OK. Do you think they'll just eliminate it from the listings? Or will I have to go in and change something?
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Post by chapeaunoir on Feb 28, 2018 20:17:35 GMT
I don't understand free returns. Everywhere I purchase from if I send the item back, I have to pay to ship it back. I either use my own shipping or use the return label in the package. If I use their label they will deduct 6.95 or so from my return credit. (LLBEAN excluded if you have the LL BEAN card). No one gives free shipping either. You have to spend between 35.00 and 99.00 in order to get free shipping at the big department stores. Other catalog stores charge shipping based on your total order - the higher the order, the higher the shipping charge. Starting charge is usually 5.95 to 7.95 for $30.00 purchase.
The only place I ever purchased from that had free returns was Zappos. And I know the prices are higher because of this.
If there is a flaw in something I purchase I can't call Macy's or email them and tell them I want a free ship back because the item is flawed. If I check that off on the return label, they will still deduct the 6.95 or so from my credit. I don't understand why ebay thinks free shipping/free returns is so important. Especially on USED/PREVIOUSLY WORN items. It pisses me off - they are not a Boutique! I wish they would spin off a separate clothing and accessory section of ebay.
FedEx, UPS and USPS come here at least 1-2 times a week with packages. I buy mostly everything online with all different stores. I don't EXPECT free shipping unless I buy a certain amount. Why does ebay feel buyers EXPECT free shipping? They can't even set up a minimum purchase type thing.
I pay AMAZON $95.00 a year for Prime Shipping. That is why I get free shipping from AMAZON. So, I don't really get my stuff shipped for free. This free ship/free returns ebay pushes is ridiculous in my opinion. I agree completely and have had the same experience and shop a lot online. eBay doesn't sell anything and they don't have a clue about how to do it. sunsetpainter - if it's like other changes (say the HTTPS one) - you'll get an email to change your listings to make them compliant by XYZ (eBay gave a long lead time on this for the HTTPS), then when you go to relist, you'll get an error message and will have to correct it before you relist. |
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Post by jellybeanscloset412 on Feb 28, 2018 20:23:52 GMT
Walmart had free returns. I had to send something back from Christmas. It was just a video game.
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Post by chapeaunoir on Feb 28, 2018 20:29:10 GMT
Weird - I wanted to return some clothing I got there and would have had to pay - the stuff was so cheap that I just listed on eBay or donated. I've only purchased there the one time, though.
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Post by Deleted on Feb 28, 2018 20:58:23 GMT
I think L.L. Bean recently went back to no free returns. It doesn't make business sense because you're losing money. Ebay doesn't care because they are not the seller.
Maybe they think we're all selling expensive phones and stuff like that. But when you're getting name brand clothing for a tiny price, THAT should make up for having to pay for shipping. As my dad used to say, "What d'ya want? Egg in your beer?" (In other words, you want everything and what next?)
Things made sense the way they were. If it was MY fault, I had to pay their return shipping. If it was not my fault and they just changed their mind, THEY paid the return shipping. How can I afford to pay shipping both ways and make any money? Not unless I am selling really expensive items like phones, not clothing for $15-$30 mostly. It costs a lot more to ship a heavy sweater than a phone!
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Post by denise15601 on Feb 28, 2018 21:12:05 GMT
Not to change the subject, but I am dreading the eBay catalogue requirements.
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Post by chapeaunoir on Feb 28, 2018 22:36:35 GMT
I think the only place where catalog requirements are going to directly affect us is if we sell new, or commodities. I can foresee problems in that I sell computer equipment, old tech, etc. Manufacturers often recycle their UPC numbers into newer models, and so older versions will simply not work with the catalog. This may be a real problem with one of my best selling areas.
Also, my NWT and NWOT imports from Africa and the middle east - somehow I'm not sure that's going to work, but I've started listing them as pre-owned, anyway, to separate them from all the Chinese and Bangladeshi knock-offs.
So I can see a direct impact here. Again, what worries me is eBay's legendary incompetence in conversions like this, and this is where I agree, I'm dreading the knock-on effects from this. It's a massive undertaking and requires overhauling the entire database. Hopefully, it'll be pretty smooth.
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Post by Deleted on Mar 1, 2018 0:17:14 GMT
NWT worries me too. I've tried to put the UPC in but it's never correct according to Ebay. I think this was asked on Ebay for business and completely talked around.
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Post by Deleted on Mar 1, 2018 0:20:38 GMT
Ebay for business just answered my question. Liz, you were right. If a buyer returns something for one of the remorse reasons, we have to refund them completely including the original shipping if you do free returns.
Wonderful question! When a buyer returns an item, regardless of whether the reason is remorse or 'not as described', they are due a full refund of what they originally paid at checkout-- the item price and the cost of original shipping both. If you have any other questions, please let us know! ~Kendra
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Post by denise15601 on Mar 1, 2018 0:43:51 GMT
How dumb is eBay.
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Post by SA on Mar 1, 2018 1:46:38 GMT
I'm glad you asked and they responded. Even if I don't like the answer.
I was going to try the 30 days and free returns thru the end of March since eBay would cover the return shipping. But if I have to return the original shipping......Ummmm..... NO THANK YOU!
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Post by SA on Mar 1, 2018 1:57:40 GMT
eBay Radio should have a Live show tomorrow on the eBay For Business Facebook page. (they normally go live on Wednesdays). I *think* it's at 12pm MST.
I bet they'll be clearing up a lot of questions on tomorrow's show (and FINGERS CROSSED they make an announcement about Open).
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Post by sunsetpainter on Mar 1, 2018 2:00:59 GMT
Liz, I won't be home tomorrow. Do you know if I can listen to the broadcast at a later time?
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Post by SA on Mar 1, 2018 12:09:37 GMT
JUST KIDDING!
Looks like they went live yesterday. Audrey hosted an hour long session dedicated to the Spring Update.
You can go to the eBay for Business FB page and watch it now.
I think I’ll need a cup of coffee before I tune in.
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Post by thekloset on Mar 1, 2018 12:23:15 GMT
OK, maybe I don't get this which is entirely possible but isn't search placement only a concern in Best Match? If somebody searches by any of the other choices, like Lowest Price, or Ending Soonest etc., then search placement would shift from ebay's preferred free shipping/60 day returns/free return shipping controlled Best Match to whatever other option the buyer chose. I have never once searched by Best Match and I wonder why anybody would go that route considering the other choices. because best match is the default. i'm sure there is a large part of the buying sector that doesnt even realize it can be changed and they just go with it. i am however lol'ing at val when she said it will get a bump in search to offer fs/fr--if history is any indicator, that empty promise will actually float to the *bottom*. ask sellers where in the queue the promoted listing were in the beginning when they were promised to be on top  (I think it might have now been fixed but i wouldnt bet the farm on that either.) |
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Post by SA on Mar 1, 2018 12:49:36 GMT
Best match is the default for mobile - in which over half of eBay transactions take place. You preference doesn't "stick" on mobile (or if it can I haven't figured it out yet)
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Post by jellybeanscloset412 on Mar 1, 2018 13:31:00 GMT
Not an exact science but many sellers have switched to free shipping and returns and did not see an uptick in sales. I’m one of them. I did it a few years ago and finally couldn’t handle the returns. Free shipping doesn’t really matter to me.
I follow quite a few successful sellers and it’s a mixed bag. Some sell high quality, some lower, like juniors stuff. Some have free shipping and returns some have it mixed up. They all sell about 30 items or more a day on average.
They all have one thing in common: they list alot and often. I try but I can’t so I’ll never sell at that level. Unless I had help.
I think I already said this but after really thinking about it I’m just staying with what I am doing now. Ebay really wants sellers to give things away with nothing in return. That’s just a very dumb business practice.
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Post by zoesam on Mar 1, 2018 16:55:52 GMT
OK, maybe I don't get this which is entirely possible but isn't search placement only a concern in Best Match? If somebody searches by any of the other choices, like Lowest Price, or Ending Soonest etc., then search placement would shift from ebay's preferred free shipping/60 day returns/free return shipping controlled Best Match to whatever other option the buyer chose. I have never once searched by Best Match and I wonder why anybody would go that route considering the other choices. because best match is the default. i'm sure there is a large part of the buying sector that doesnt even realize it can be changed and they just go with it. ITA with Kloset, I imagine most buyers don't even know Best Match can be changed. Regardless, SEO still matters with the other options, particularly the price ones. Ebay still has to determine what order to show the results in, when there are multiple matches. Depending on the search criteria, there may be 100 choices at the same price, SEO will determine the order they are presented in. Same for time, but to a lesser degree. Again depending on the number of results for the search criteria. I rarely use distance, so not sure exactly how that one works. For a granular search that nets less results, it won't be as important as for a rather generic one that nets a large number of results. But we can't control a buyer's search criteria. |
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Post by zoesam on Mar 1, 2018 17:10:18 GMT
I think the only place where catalog requirements are going to directly affect us is if we sell new, or commodities. I can foresee problems in that I sell computer equipment, old tech, etc. Manufacturers often recycle their UPC numbers into newer models, and so older versions will simply not work with the catalog. This may be a real problem with one of my best selling areas. Unfortunately, this was apparently addressed on the FB page & Ebay said we WILL need UPC's for used clothes. I'm going to start a thread about it. |
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Post by kat on Mar 1, 2018 17:58:58 GMT
I'm confused (which is not all that hard to do) Some of my listings have 30 day returns (buyer pays return shipping), usually with a flat rate shipping fee, and 10% restock fee. Some of my listings are free shipping with no return. I am only concerned with the shipping discount and I am NOT offering free return shipping. I am TRS+. Do I need to change anything?? You are TRS. It’s the listings that qualify are TRS+. You won’t need to change anything for the shipping discount since that’s a perk of being TRS. |
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Post by sunsetpainter on Mar 1, 2018 22:09:02 GMT
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Post by Emerald_Door on Mar 1, 2018 23:29:53 GMT
I'm going to change to 30 day free returns right after I change my eBay ID to:
Buy*It*Use*It*Return*It
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Post by chapeaunoir on Mar 2, 2018 1:51:11 GMT
eBay wants lowest prices and free everything for 60 days. eBay DOES NOT SELL ONE DAMNED THING.
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Post by zoesam on Mar 2, 2018 4:16:50 GMT
NWT worries me too. I've tried to put the UPC in but it's never correct according to Ebay. I think this was asked on Ebay for business and completely talked around. RU by chance listing with TL? THere's 2 issues, 1 is that many brands use their own in-house UPCs, that are not regular UPCs. 2-if you use TL, it was not accepting them correctly until the new release that came out a couple of weeks ago. |
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Post by SA on Mar 2, 2018 13:03:34 GMT
Ebay for business just answered my question. Liz, you were right. If a buyer returns something for one of the remorse reasons, we have to refund them completely including the original shipping if you do free returns. Wonderful question! When a buyer returns an item, regardless of whether the reason is remorse or 'not as described', they are due a full refund of what they originally paid at checkout-- the item price and the cost of original shipping both. If you have any other questions, please let us know! ~Kendra Looks like we're getting conflicting information. I'm just going to wait to make ANY decisions. Changes won't be implemented for months This is from the eBay Community pages: "If you offer free returns, you will have the option to withhold the original shipping costs if the item is being returned for a remorse reason. If the item is returned for being 'not as described,' the option to withhold original shipping costs will not be available - as it is today. Thanks, Mikka" community.ebay.com/t5/Simplified-Returns/If-we-offer-free-returns-will-we-still-be-able-to-not-refund/m-p/28172777#M31 |
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Post by denise15601 on Mar 2, 2018 15:30:29 GMT
Isn't that the way it already is?  |
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Post by Deleted on Mar 2, 2018 16:17:14 GMT
NWT worries me too. I've tried to put the UPC in but it's never correct according to Ebay. I think this was asked on Ebay for business and completely talked around. RU by chance listing with TL? THere's 2 issues, 1 is that many brands use their own in-house UPCs, that are not regular UPCs. 2-if you use TL, it was not accepting them correctly until the new release that came out a couple of weeks ago. I've used Inkfrog for the last 5 years or so. Of course that doesn't mean it couldn't be something with them. |
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Post by Deleted on Mar 2, 2018 16:18:18 GMT
Ebay for business just answered my question. Liz, you were right. If a buyer returns something for one of the remorse reasons, we have to refund them completely including the original shipping if you do free returns. Wonderful question! When a buyer returns an item, regardless of whether the reason is remorse or 'not as described', they are due a full refund of what they originally paid at checkout-- the item price and the cost of original shipping both. If you have any other questions, please let us know! ~Kendra Looks like we're getting conflicting information. I'm just going to wait to make ANY decisions. Changes won't be implemented for months This is from the eBay Community pages: "If you offer free returns, you will have the option to withhold the original shipping costs if the item is being returned for a remorse reason. If the item is returned for being 'not as described,' the option to withhold original shipping costs will not be available - as it is today. Thanks, Mikka" community.ebay.com/t5/Simplified-Returns/If-we-offer-free-returns-will-we-still-be-able-to-not-refund/m-p/28172777#M31Liz, I'm going to copy and paste that to my rely on EFB and see if we can get clarification. |
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Post by kritter on Mar 2, 2018 16:59:34 GMT
I am shocked! Conflicting info from Ebay? My tiny trust is shattered.  |
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Post by zoesam on Mar 2, 2018 17:53:24 GMT
RU by chance listing with TL? THere's 2 issues, 1 is that many brands use their own in-house UPCs, that are not regular UPCs. 2-if you use TL, it was not accepting them correctly until the new release that came out a couple of weeks ago. I've used Inkfrog for the last 5 years or so. Of course that doesn't mean it couldn't be something with them. True. 3rd party software is always suspect. Their own software shouldn't be. You might check with thekloset , as she uses IF, I think denise15601 does too. |
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(I think it might have now been fixed but i wouldnt bet the farm on that either.)
