kritter
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When we lose sight of how we treat animals, we tend to lose sight of our humanity
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Post by kritter on Feb 27, 2018 22:00:48 GMT
Jasmen is pretty bad about spelling and punctuation. Not just in this post. She must be typing on her phone.
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val2525
Chaos Manager
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Post by val2525 on Feb 27, 2018 22:19:09 GMT
I wonder if eBay realizes prices will go UP on the site, not down, once sellers factor in free shipping both ways? There's a reason Zappos is so expensive, and why the price of an item is often more expensive on Amazon than eBay. Free shipping both ways. Someone has to pay for it.
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kritter
Mod Squad
When we lose sight of how we treat animals, we tend to lose sight of our humanity
Posts: 19,898
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Post by kritter on Feb 27, 2018 22:21:41 GMT
I am small potatoes too and I am not changing anything that I have been doing. No Free Shipping, No Returns, and none of that other stuff that they claim will be the best thing ever to improve sales.
I am fine with how my sales are as a hobby seller. I am fine with finding things for $2 and selling then for $20.
So, I will keep on, keeping on with my 100 or less listings and not worry about it.
But, as God is my witness, leave my shipping discount alone.
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Post by mupcycledcouture on Feb 27, 2018 22:22:46 GMT
As I am reading this, I realize how grateful I am that it just doesnt matter to me. Everything I own is headed to Thredup a little at a time. I have made a nice chunk from my first 3 bags to Luxe.
Ebay can suck it.
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Post by jandsknight on Feb 27, 2018 23:31:05 GMT
For me it's just a hobby, cleaning out stuff, almost never buy anything with plans to sell. So, I don't get excited about their plans.
I did get a chuckle from Jasmen's statement about taking action against abusive "patters". Watch out, you dirty ole men! Ebay's gonna get ya!
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Post by chapeaunoir on Feb 28, 2018 0:57:08 GMT
Better patters than gropers I guess.
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val2525
Chaos Manager
Posts: 30,767
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Post by val2525 on Feb 28, 2018 1:54:14 GMT
I thought they were the same thing, one was just a shorter guy than the other.
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Post by labbypaws on Feb 28, 2018 1:56:40 GMT
I like (😯) that eBay will tell us how long it will take an item to get to the buyer so that I can bump a 7 pound oversized package from parcel select to priority on my dime🤣🤣🤣. Of course going coast to coast!
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Deleted
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Post by Deleted on Feb 28, 2018 2:11:11 GMT
This will definitely end free shipping for me and I may start adding in a handling fee. I haven't had handling in years.
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Post by jellybeanscloset412 on Feb 28, 2018 2:19:11 GMT
I don’t think I can do it either. Just thinking about it is making me nervous. I want to but I know I’ll regret in the morning! 😜
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Post by SA on Feb 28, 2018 2:19:16 GMT
I agree. Pretty sure I'm done with free shipping then. And adding a small handling fee.
We'll see.
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Post by somany on Feb 28, 2018 2:21:32 GMT
As I am reading this, I realize how grateful I am that it just doesnt matter to me. Everything I own is headed to Thredup a little at a time. I have made a nice chunk from my first 3 bags to Luxe. Ebay can suck it. This is me, too, except I am just getting started with it. Some stuff went to swap.com, but they are taking 90 days to process the first box. After that I can send 2 or 3 boxes per month. I have a second box ready to go. Thred up just got one bag to process, and I’ve ordered two more bags plus I have one Luxe bag to fill. I’m still listing some but spending more time sorting through stuff to figure out where to send it and when (trying to send it according to seasons). I knew free returns was coming, I’m just surprised at how soon. And I’m really disappointed that it’s just another knee jerk reactive move that shows they still don’t have a clue how to run their business. Se la vie.
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Post by somany on Feb 28, 2018 2:22:47 GMT
I thought they were the same thing, one was just a shorter guy than the other. ROFL
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Post by chapeaunoir on Feb 28, 2018 3:57:47 GMT
For me I charged a restock fee only in the event of free shipping - free shipping is now out unless one of my once upon a time regulars who have left asks me for the three for free special - they get grandmothered in. In fact, I will not be doing any of the promos, just going back to having sales, and I will use BO (despite not liking it, still) on the old stuff I want to just be rid of. I can't afford this kind of thing in this climate of dropping prices and rising returns. I'll look into that microstore option - OK, they're keeping the 50 free listings but the little store comes with 100 listings. That sounds good for my secondary cheap ID.
And if people think free returns is going to boost their business, look at Zappos - they have roughly a 30-35% return rate, and I know I won't be getting Zappos prices for anything. If they can afford that kind of shrinkage then they're welcome to it.
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Post by jandsknight on Feb 28, 2018 5:16:40 GMT
I figured an "abusive pat" was not an "at a boy" slap on the upper back.
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Post by jellybeanscloset412 on Feb 28, 2018 12:54:17 GMT
But if I am reading this correctly Ebay is not forcing free shipping and free returns? We can still continue as is, right? Why is everyone acting like the sky is falling? Not here but all over other places.
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Post by SA on Feb 28, 2018 13:08:13 GMT
Because people are brainwashed (other places) that if you don't have a TRS+ badge in your listings, you may as well be homeless. Seriously. And if I were a huge (and I mean HUGE), high $$ sellers, I'd be a little up in arms about it with losing the 10% FVF discount.
But yes, you're reading it correctly. You don't have to take returns. And you don't have to take free returns.
I am a little sour about no restocking fees and I am a little sour about losing my 14 day returns (which is more than fair for used clothing). But I would be naive if I thought neither of those things would end. So I adjust and press on.
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Post by thekloset on Feb 28, 2018 13:26:46 GMT
people are sick of the constant change for the sake of change, and then the lies that accompany it (the online world is moving in the direction of free return.....UM, sooooooo 5 years ago you liar--the internet figured out quickly if it wasn't your schtick from the beginning you'd lose your literal shirt so the pendulum has swung back)
so they focus on one detail--the free returns. i've never understood why sellers were ever that concerned with the 10% discount--imo, its always been a relationally small number for the amount of hoops to jump thru.
as long as they continue to have a no returns option i'm cool. ebay really doesnt ever have a chance to do away with that if they are just a venue. if i have to tell the truth i would say i sort of like the fact that return policies are tightened up and limited in choice--i think they DID try to offer a choice for every kind of seller, and if i had to guess, the reason they did away with restocking fees was administrative--it was just to hard to implement and apply on an individual case by case basis. for once, personally think there was some thought behind this instead of being a punishment because they can type of thing.
i'd be more focused on things like the "new store experiences" and the like. there is more to the update that the return process and those other things are loosely defined. that is the stuff that is concerning to me--how will you break my store and make me revise things by hand yet again?
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Deleted
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Post by Deleted on Feb 28, 2018 13:41:39 GMT
I'm adjusting and pressing too, I've got too much invested not to. I'm thinking out loud and writing it here. It will get more adjustment I'm sure.
If I put free returns on the items I used to put free shipping on I've maybe made money. Every item ships, not every single one is returned.
I have a category in my store called "Final Sale". Prices are slashed and there are no returns. That will stay the same. I had free shipping on a lot of light weight used items, I'll take free shipping off, add a handling fee and MAYBE do free returns there. This will also change the pricing I used in Best Offer or I'll remove it all together. I will probably use my Final Sale category rather than promotions since that would require a lot of editing.
I'm not sure what I'll do about heavy things, maybe just leave those as regular returns.
When I look back at my returned items, almost all of them were new and more expensive. The INADs I had were always new and most were looking for a way around a restocking fee or paid return shipping. I'm going to be interested in finding out how much I can deduct from a messed up return if I use free returns.
What am I missing?
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Post by denise15601 on Feb 28, 2018 13:58:27 GMT
I agree with Jelly. I will continue with the 30 day returns, buyer pays return shipping. I have free shipping on the FC items, but have those prices a bit higher to compensate for the shipping.
Since I went from 14 day returns to 30, I have never had someone wait for even a week to request a return.
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val2525
Chaos Manager
Posts: 30,767
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Post by val2525 on Feb 28, 2018 16:04:35 GMT
But if I am reading this correctly Ebay is not forcing free shipping and free returns? We can still continue as is, right? Why is everyone acting like the sky is falling? Not here but all over other places. There is a very good probablilty that sellers with free shipping/60 day returns/free return shipping will be moved to the top in search placement. That's what worries most larger sellers, I think. So if they don't follow along, their listings may be bumped down or even hidden. I think it's a valid concern for many sellers. I'm not worried about it enough for me though that I'm willing to offer any of that. If I did, my prices would double (at least) and then I would have no sales, and with no help from eBay
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val2525
Chaos Manager
Posts: 30,767
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Post by val2525 on Feb 28, 2018 16:06:05 GMT
As for restock fees, either too many buyers complained about it or too many sellers abused it (or both).
I know I won't buy anything with a restock fee, unless it's a new boxed item where open box reduces the sales value for the seller/retailer.
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Post by Emerald_Door on Feb 28, 2018 16:23:42 GMT
I have a question about free returns. If we sold an item with a separate shipping charge (not free shipping) do we have to return the buyer's original shipping charge as well as paying for their return shipping?
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Post by SA on Feb 28, 2018 16:34:12 GMT
As I understand it yes. But I’d have to really dissect the wording.
I got an email that eBay will cover return shipping on all items on specific categories if listed my March 28th. They’re offering a no risk trial basically.
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Post by SA on Feb 28, 2018 16:34:38 GMT
Fashion was one of the categories. I’ll look at all of the specifics later
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kritter
Mod Squad
When we lose sight of how we treat animals, we tend to lose sight of our humanity
Posts: 19,898
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Post by kritter on Feb 28, 2018 16:34:57 GMT
OK, maybe I don't get this which is entirely possible but isn't search placement only a concern in Best Match?
If somebody searches by any of the other choices, like Lowest Price, or Ending Soonest etc., then search placement would shift from ebay's preferred free shipping/60 day returns/free return shipping controlled Best Match to whatever other option the buyer chose.
I have never once searched by Best Match and I wonder why anybody would go that route considering the other choices.
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Deleted
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Post by Deleted on Feb 28, 2018 17:54:33 GMT
I have a question about free returns. If we sold an item with a separate shipping charge (not free shipping) do we have to return the buyer's original shipping charge as well as paying for their return shipping? I just sent that question to Ebay for Business. I'll let you know the reply. Liz, I got the same email. I've not read it completely either but I want to make sure what happens to original shipping if buyer returns before I try it out.
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Post by sunsetpainter on Feb 28, 2018 17:56:42 GMT
I'm confused (which is not all that hard to do)
Some of my listings have 30 day returns (buyer pays return shipping), usually with a flat rate shipping fee, and 10% restock fee.
Some of my listings are free shipping with no return.
I am only concerned with the shipping discount and I am NOT offering free return shipping. I am TRS+. Do I need to change anything??
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Post by Desire on Feb 28, 2018 18:26:48 GMT
I don't understand free returns. Everywhere I purchase from if I send the item back, I have to pay to ship it back. I either use my own shipping or use the return label in the package. If I use their label they will deduct 6.95 or so from my return credit. (LLBEAN excluded if you have the LL BEAN card). No one gives free shipping either. You have to spend between 35.00 and 99.00 in order to get free shipping at the big department stores. Other catalog stores charge shipping based on your total order - the higher the order, the higher the shipping charge. Starting charge is usually 5.95 to 7.95 for $30.00 purchase.
The only place I ever purchased from that had free returns was Zappos. And I know the prices are higher because of this.
If there is a flaw in something I purchase I can't call Macy's or email them and tell them I want a free ship back because the item is flawed. If I check that off on the return label, they will still deduct the 6.95 or so from my credit. I don't understand why ebay thinks free shipping/free returns is so important. Especially on USED/PREVIOUSLY WORN items. It pisses me off - they are not a Boutique! I wish they would spin off a separate clothing and accessory section of ebay.
FedEx, UPS and USPS come here at least 1-2 times a week with packages. I buy mostly everything online with all different stores. I don't EXPECT free shipping unless I buy a certain amount. Why does ebay feel buyers EXPECT free shipping? They can't even set up a minimum purchase type thing.
I pay AMAZON $95.00 a year for Prime Shipping. That is why I get free shipping from AMAZON. So, I don't really get my stuff shipped for free. This free ship/free returns ebay pushes is ridiculous in my opinion.
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Post by Emerald_Door on Feb 28, 2018 19:01:08 GMT
I'm confused (which is not all that hard to do) Some of my listings have 30 day returns (buyer pays return shipping), usually with a flat rate shipping fee, and 10% restock fee. Some of my listings are free shipping with no return. I am only concerned with the shipping discount and I am NOT offering free return shipping. I am TRS+. Do I need to change anything?? Sunset, you won't be able to charge the restocking fee.
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