Post by jesmelric on Mar 8, 2022 18:38:01 GMT
Well I went back to taking returns last year, and then just charging shipping as I couldn't afford to offer both free shipping and returns. Since then the only returns I've had have been for size or just didn't like. I had a buyer request a return last week for not as described. She said the dress had fuzzing and a stain and wasn't in the condition as described, and she included pictures. Although I can't seem to find the stain there's definitely some light fuzzing so my fault. When I went to issue the return I had the option to return her purchase price only. I had to click the button to add original shipping. Since it was my error of course I refunded original shipping as well. I was just wondering if that's something new? I thought for SNAD we HAD to refund original shipping?