GSP Mishap

[blissfullymiserable]

Crap keeps happening with GPS sales I thought that once packages were delivered to Kentucky we were good and if something happened with the package after that (lost or whatever) then we were not on the hook for it? 

Sent something on 11/26 and buyer opened an INR case today which was closed in their favor and the message said the funds would be recovered from me by Ebay. 

Anyone know? Tracking is below...


Dec 6, 2021

2:54pm

Unable to Deliver - The package has been returned to client

Whycocomagh, NS H7S 0A1

Dec 6, 2021

2:54pm

Unable to Deliver - The package must be returned to client

Whycocomagh, NS H7S 0A1

Dec 6, 2021

2:54pm

In transit - Exception - Warning: Package was scanned by the wrong driver

Whycocomagh, NS H7S 0A1

Dec 2, 2021

10:09pm

Customs Cleared

Toronto, L4Y1S2

Dec 1, 2021

11:59am

Shipped from the Global Shipping Center to International Destination

Erlanger, Kentucky 41025-2501

Nov 30, 2021

12:25pm

Customs Documentation and Labeling

Erlanger, Kentucky 41025-2501

Nov 30, 2021

8:35am

Processing at the Global Shipping Center

Erlanger, Kentucky 41025-2501

Nov 29, 2021

2:35am

Arrived at the Global Shipping Center - DELIVERED

ERLANGER, KY 41025

Nov 28, 2021

10:17pm

In Transit - PROCESSED THROUGH USPS FACILITY

CINCINNATI OH NETWORK DISTRIBUT, 45235

Nov 28, 2021

10:16pm

In Transit - ARRIVAL AT UNIT

CINCINNATI, OH 45235

Nov 26, 2021

8:04pm

In Transit - PROCESSED THROUGH USPS FACILITY

PHOENIX AZ DISTRIBUTION CENTER, 85043

Nov 26, 2021

2:27pm

In Transit - USPS IN POSSESSION OF ITEM

MESA, AZ 85201

Nov 26, 2021

2:10pm

Tracking Details Uploaded

Nov 26, 2021

7:10am

Tracking Details Uploaded - SHIPPING LBL CREATED USPS AWAITS ITEM

MESA, AZ 85214

Nov 26, 2021

6:10am

Tracking number provided

[Pantlandia]

As far as I know, on INR you are only responsible for getting it to the GSP center in KY. Unless they changed something.

[blissfullymiserable]

That is what I thought but this it was the message said. I haven't seen a 2nd message with more details. 


We reviewed this case and decided to issue the buyer a full refund.



There was a problem with the item and it couldn't be sent to the buyer. We sent you a separate email with more details.



A refund of US $35.19 was issued on Dec 8, 2021 to the buyer. The refund includes the purchase price plus original shipping.



The refund amount will be recovered from you by eBay.

[kritter]

There was a problem with the item and it couldn't be sent to the buyer. We sent you a separate email with more details.

Did you get an email with more details?

[labbypaws]

Definitely contact eBay.

[blissfullymiserable]

I never received an email with more details.

[somany]

They changed GSP a while ago, and I think you are responsible for it no matter what. I left GSP because of it.

[blissfullymiserable]

Hopefully the package will come back to me so that I can at least relist it.

[blissfullymiserable]

I got some answers from the buyer. They sent a message in addition to opening up the case to I replied letting them know that it mailed as promised and I wasn't the cause of it. This is their reply.

I know, it’s not your fault. You did everything you could. However, the eBay msg is saying that the item was restricted by customs.. which is odd. Perhaps you may get more information on your end. I’d still really like to purchase the pony from you as it hold significant sentimental value to me

Thanks, keep in touch.

[Pantlandia]

Sounds to me like it might have been classified as something that isn't allowed to be shipped into their country? Maybe it was coded wrong on the customs form?

[blissfullymiserable]

I think that is the only thing that makes sense. If so it was a gsp mess up so not sure why I’m having to pay for it.

[frakinfashion]

Tracking said it cleared customs so I don't think it can be something that can't be shipped to Canada. It says the package "was scanned by the wrong driver" so it appears that the problem is with the Canadian delivery service. I would call eBay too. There must be someone to talk to that makes this the GSP's problem as they choose the Canadian shipper on that leg. Please keep us apprised.

[val2525]

I'd call Canada Post and ask them what's up. It's possible the buyer refused the package due to customs fees.

[zoesam]

Somany is right. That is not the case any more. Many posts on the Ebay boards about it.

[blissfullymiserable]

The buyer didn't refuse the package. They sent a message saying that they still wanted it. Hopefully it'll come back and I can relist it. Plus I think there were would be some kind of reference to that in the tracking. 

[chapeaunoir]

Dec 9, 2021 2:58:15 GMT somany said:

They changed GSP a while ago, and I think you are responsible for it no matter what. I left GSP because of it.

There is absolutely no reason to do GSP now IMHO due to this.

[blissfullymiserable]

I get a lot of GSP sales so for me the risk is worth it. One in hundreds isn't a big deal to me. If it keeps happening then I'll reconsider.

[zoesam]

Dec 16, 2021 8:46:14 GMT chapeaunoir said:

Dec 9, 2021 2:58:15 GMT somany said:

They changed GSP a while ago, and I think you are responsible for it no matter what. I left GSP because of it.

There is absolutely no reason to do GSP now IMHO due to this.

Yeah, I still prefer GSP too & most of them go through fine. I did have to stop at one point last year, when things were sitting at the center in KY for a month before being sent out, but now that things are back to more or less normal, I haven't had problems. It's worth it to me b/c it's less stress. I stress over Int'l tx's & GSP removes that stress for me.

[chapeaunoir]

To me shipping internationally was so easy and I had done it for so long (since 1999), that the only thing GSP would have done for me is take that risk out after delivery to the Kentucky facility. Now that that is gone, if I start up international again I'll just do it the old fashioned way. I just depends on what one likes to do. Most of my stuff is so cheap I just don't really worry about it, I guess. 

ETA:  If I shipped higher dollar stuff I might revisit the program.