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Post by sunsetpainter on Oct 5, 2021 18:50:42 GMT
I made a custom engraved garden marker for a buyer. A few weeks later, she ordered another one and said she put the wrong address on the first order. Never said anything else about it. So since she paid, I made another one and shipped it off yesterday. I sell these for $19.95 - $23.95 (with free PM shipping), depending on the wording...more lines means a bigger tag and more expensive. Today the first one showed up in my mailbox marked return to sender.
She hasn't asked for a refund but I'm considering a refund minus the first postage cost, which was pushing $9.00. I can reuse the wire stand, but the tag is wasted. So what would you do?
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Post by jandsknight on Oct 5, 2021 21:18:54 GMT
Maybe you should ask if she wants this one, too. Charge her all or some of the shipping cost to send to correct address.
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Post by sunsetpainter on Oct 5, 2021 21:26:34 GMT
Maybe you should ask if she wants this one, too. Charge her all or some of the shipping cost to send to correct address. That's a good idea! Thanks! |
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Post by Pantlandia on Oct 5, 2021 21:56:24 GMT
Otherwise, refund minus postage and tag cost?
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Post by sunsetpainter on Oct 5, 2021 22:30:42 GMT
Otherwise, refund minus postage and tag cost? Thanks! That's what I was thinking. I may just give her a choice. |
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Post by frakinfashion on Oct 6, 2021 0:13:58 GMT
I would not refund to someone who ordered a custom item and specified the wrong address. I would re-send it to her if that is her choice, with her paying the second shipping cost too. Don't coddle these people!   |
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Post by sunsetpainter on Oct 7, 2021 2:40:38 GMT
Update:
I contacted her and asked if she wanted me to re-send it with her paying for shipping. She was very nice and said she realized it was her mistake and politely declined, adding she hoped that I would be able to use some of it over again.
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Post by zoesam on Oct 8, 2021 19:32:01 GMT
WTF is with that? I had 2 buyers who did the same recently, not a custom made item at least, but I got in a fight with 1 of them. Take responsibility people! Your mistake, you pay to make it right. So sorry, it's so annoying, even if she was polite. HTH are you gonna use it again when it is customized? Ughh. People are annoying!
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