|
|
Post by deltas*delights on May 7, 2021 1:33:47 GMT
I sent a necklace to a buyer who had bought a sweater and a sweater to the buyer who had bought the necklace.
The necklace buyer opened a case (my first one).
I responded with what I had done and that I had contacted the buyer of the sweater and asked her to refuse the package since she had not received hers yet.
Now under the necklace in my sales it shows pending acceptance
Under the sweater it shows "sent to wrong buyer".
What do I do now?
|
|
|
|
Post by Pantlandia on May 7, 2021 3:02:04 GMT
What case did she open? SNAD? Click return for refund.
Where does it say 'sent to wrong buyer'? I've never seen anything like that. I sent two different bikini bottoms in the same size to the wrong buyers. One of them said she didn't have the ass for that style and sent it back, I refunded. The other one said she like that one better and decided to keep it.
|
|
|
|
Post by deltas*delights on May 7, 2021 5:15:27 GMT
What case did she open? SNAD? Click return for refund. Where does it say 'sent to wrong buyer'? I've never seen anything like that. I sent two different bikini bottoms in the same size to the wrong buyers. One of them said she didn't have the ass for that style and sent it back, I refunded. The other one said she like that one better and decided to keep it. It's on Poshmark Jeremy  Sorry should have stated that. Will edit my post. |
|
|
|
Post by Pantlandia on May 7, 2021 18:48:34 GMT
What case did she open? SNAD? Click return for refund. Where does it say 'sent to wrong buyer'? I've never seen anything like that. I sent two different bikini bottoms in the same size to the wrong buyers. One of them said she didn't have the ass for that style and sent it back, I refunded. The other one said she like that one better and decided to keep it. It's on Poshmark Jeremy Sorry should have stated that. Will edit my post. My bad. I never look to see what category posts are in LOL sorry |
|
|
|
Post by somany on May 7, 2021 21:21:39 GMT
I think you will need to figure out how to actually talk to someone at Posh. These things happen, but they are a pain when they do!
|
|
|
|
Post by sunsetpainter on May 7, 2021 22:39:24 GMT
deltas*delights I couldn't find a phone number (I don't think there actually IS one), but if you go to the contact us page, there's a chat thing. Not sure if it's live or not.
|
|
|
|
Post by RetroMonde on May 8, 2021 0:07:27 GMT
No advice but I sure do sympathize! Hope your buyers are both nice and you get it resolved quickly!
|
|
|
|
Post by deltas*delights on May 8, 2021 2:08:29 GMT
deltas*delights I couldn't find a phone number (I don't think there actually IS one), but if you go to the contact us page, there's a chat thing. Not sure if it's live or not. I couldn't find a chat thing, but I sent them an email. It's hard doing business when you can't just email a buyer to send them a shipping label. |
|
|
|
Post by sunsetpainter on May 8, 2021 13:38:12 GMT
deltas*delights I couldn't find a phone number (I don't think there actually IS one), but if you go to the contact us page, there's a chat thing. Not sure if it's live or not. I couldn't find a chat thing, but I sent them an email. It's hard doing business when you can't just email a buyer to send them a shipping label.
deltas*delights This is a link I found on Google. The page I'm seeing has a button to report copyright issues, one for law enforcement, and one that says "Just want to chat?". I didn't get a chance to actually try the chat button though. |
|
|
|
Post by chapeaunoir on May 8, 2021 19:58:41 GMT
A seller shipped me shoes that were meant for someone else. We did everything just by posting under the item. The seller contacted Posh who sent me another label to ship it either to the buyer or to the seller - can't remember now.
|
|
|
|
Post by deltas*delights on May 9, 2021 2:51:16 GMT
Well I got a 5 star rating from the necklace buyer today and when I click on details I get this
"Sweater Small Cardigan Burgundy Crop Hippie Boho" and "Tortoiseshell Print Circle Pendant Necklace" were mis-shipped. We have sent new labels to each of the buyers for your two orders to ship the items to each other. Please check your email for further details.
Still showing shipped wrong item on the necklace buyer so she must not be in a hurry to return the sweater.
|
|
|
|
Post by deltas*delights on May 11, 2021 1:52:24 GMT
Got 5* from the other today, so alls well that ends well.
|
|
|
|
Post by chapeaunoir on May 11, 2021 4:56:22 GMT
There's a lot about Posh to like.
|
|
|
|
Post by deltas*delights on May 11, 2021 17:37:38 GMT
There's a lot about Posh to like. I agree. I screwed up and they fixed it on their dime. |
|
Sorry should have stated that. Will edit my post.
