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Post by somany on Dec 4, 2020 20:16:42 GMT
This is something I purchased, it was shipped on 11/23 and made it to a regional facility on 11/24, but hasn't moved since then. On 11/28, USPS posted it would be late but it was still on its way, but nothing has posted since then. When I clicked on Problems/Order Inquiry and select Order is Delayed, it just gives me a blurb that says I can get my money back if it doesn't ship within 7 days of purchase. Since it shows shipped, that info if of no use to me. Anyone know what the claim process is there? I know it could still show up, but it's been 8 days since it has had any movement so I'm starting to lose confidence it will show up. Of course it's something I've been looking for off and on for a couple of years to replace one that wore out.
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Post by chapeaunoir on Dec 4, 2020 20:55:16 GMT
We had a package take an extra month to arrive - it dropped out of sight and then, hey presto!, showed up again. There was a 30 day window on this item (we had been anxiously waiting for it, too - it was a motherboard for my 11 year old computer and they're hard to find). If that's the case for your item, and since it has shipped and is in the system, I'd wait a little longer. I know they say this doesn't work, but I've found it does - you can put an email/text alert on the item and get updates.
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Post by somany on Dec 4, 2020 23:56:48 GMT
I had a package get lost at Christmas several years ago and finally made it to my customer in January, and she paid me again for the item since it had been refunded. I'd be happy with that but I don't want to wait too long to let Poshmark know it hasn't arrived if I will miss out on a refund. I figure the seller isn't out anything because everything ships priority so either Poshmark or the seller can request the refund from the post office.
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Post by pyrexandpearls on Dec 5, 2020 0:22:29 GMT
I think we are going to see MASSIVE amounts of stuff that either isn't scanned or is scanned maybe one in it's journey. I posted an article yesterday that some delivery companies were limiting the amount of packages from larger retailers. The shipping "grid" is being pushed to the limit this season
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Post by chapeaunoir on Dec 5, 2020 0:29:34 GMT
Definitely! I'm shutting down eBay and Etsy on 12/12. I'll keep going with Posh for a little longer.
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Post by zoesam on Dec 5, 2020 0:34:47 GMT
8 days is nothing. Just a few months ago we were having stuff not scanned for 2-3 weeks quite routinely & this is a MUCH busier time of year. I wouldn't give 8 days a second thought considering how over-taxed the system is.
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Post by pammyvan on Dec 5, 2020 11:53:11 GMT
About a month ago, I was waiting on a time sensitive package to arrive. It got to within 45 minutes of my house and just sat there. Talked to the supervisor at my post office. He explained that packages reach a regional facility and as they are processed, are loaded into huge containers. As space becomes available, these containers are loaded onto trucks and sent on their way. I agree with previous posters. Go into USPS and find the WHERE IS MY PACKAGE button? Enter your e-mail address and you will get updates. Keep the faith - it will arrive.
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Post by staytuned on Dec 5, 2020 14:45:24 GMT
I agree about signing up for email or text alerts. I've had several packages in limbo and as soon as I signed up for updates, it didn't get the item(s) faster to me, but at least I could see it/them moving through the system and did eventually get everything.
I also found getting stuff from across the country shipped faster than stuff from the South taking the scenic, leisurely route to OH.
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Post by denise15601 on Dec 5, 2020 23:02:05 GMT
I have two packages in limbo and USPS says to notify them if it doesn't arrive in 2 weeks. Both of my buyers are okay with it after I wrote to them about the delay.
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Post by chapeaunoir on Dec 6, 2020 0:32:03 GMT
A lot of it is capacity - shipping goes by freight standards, which means (as mentioned above), everything is pre-packed into big containers. When there's capacity on a plane/truck, whatever, that container goes, it doesn't matter if it's direct or not. Because of the huge volume, it actually saves money to have everything pre-packed and freighted even if it's out of the way because it'll be loaded onto the next cargo with anything else that's not bound for that region. Sounds really counter-intuitive, but an old friend of mine has been in shipping and cargo trade all of his career and he explained that it's all economy of scale.
Normally this wouldn't be a big deal, but we're seeing it more in covid-time, and now with Christmas.
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Post by somany on Dec 9, 2020 1:54:23 GMT
Yay, just got an update email, and my item is moving!
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Post by denise15601 on Dec 9, 2020 2:19:14 GMT
One of my items was delivered and one finally got to MD. Although it was tracked to MD, but then showed it was back at my PO.
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