problem with item sold

[Deleted]

You really have to check your listings when they go live.

I contacted them several days ago to tell them several items were listed incorrectly, but haven't heard back yet.

Meanwhile, an item sold today...

They listed a NWT Rogan sweater as L'ogan for Target....big difference in price value.

I get a grand payout of $11.40, and that's only because I adjusted the price quite a bit higher than what they had it listed at.

I get really frustrated with their CS, or lack thereof..it takes days to get a response.

[somany]

I had it happen to me once. They listed a dress as unbranded that wasn’t—don’t remember what designer it was but it was an older piece but still very nice. They listed it for less than $20. I changed the price, it was the first item in the bag to sell, and I got maybe $20 for it. I hadn’t sent anything in for a long time, but have sent 4 bags in recently. I see the option to reclaim items on a couple of the bags but not the third one (4th one is still in transit). I don’t remember if we were able to reclaim them immediately in the past. I’m also not sure if you get that option immediately upon the bag going live or not, but maybe check for the reclaim option if it happens again.

[Deleted]

My items in this bag have been live for about a day after the 'auction' and they don't have a reclaim button on them.
Also, TU didn't accept 9 items. I would like them back..I checked off that option when I sent my kit in, but now I didn't see any mention of it.

[somany]

Do you see a charge for the return assurance on your bag summary? I didn’t use return assurance on these last 4 bags but have in the past. It always showed the $10.99 charge on my summary.

Are you trying to contact a Luxe contact or just their regular customer service? The one I had was pretty good at responding and actually helped me a couple of times on brands that weren’t Luxe.

But now that I’ve asked about the Luxe contact, it reminds me that all the Luxe items are returned, if I’m not mistaken.

[Deleted]

I really should have waited for the Luxe label to arrive, they definitely offer better service. Instead, since I had not heard from them, I opted for the downloadable label, and although I do remember checking off the box that said something about charge me $10 for return, I don't see anything on my account to that effect. Oh well, live & learn.
Of course the Luxe label arrived, unannounced, just a few days after I shipped the box w the regular label.

[Deleted]

Nov 24, 2019 15:20:45 GMT @tribeca said:

You really have to check your listings when they go live.

I contacted them several days ago to tell them several items were listed incorrectly, but haven't heard back yet.

Meanwhile, an item sold today...

I just had the same thing happened. They listed and sold a St. John Collection skirt as St. John Bay, and sold it for like $3. I contacted them and they gave me $40 as a reimbursement, which I am super happy about.