Question about returns

[Deleted]

I couldn't find an answer on the website and have been waiting two days now for someone on Tradesy to get back to me, but maybe someone here knows.  If I choose to use a Tradesy mailing kit or shipping label will that amount be deducted from me if the item is returned?  The money is never paid out to me, it goes directly to Tradesy.

[frakinfashion]

I've never used a mailing kit so I don't know. But I can't imagine a scenario where Tradesy would consent to losing a buck.

[Deleted]

I still haven't heard back from Tradesy, so I called them just now. The rep I spoke to told me that if I used a Tradesy label or shipping kit I would not be out anything if an item was returned to me. I asked her to send me an e-mail stating that so I have it in writing. If that's the case I'll take my store off vacation because as crappy as their payout system is I need every sale I can get right now. 

[Deleted]

Just got this e-mail back from Tradesy:


Hi Stephanie,

Thank you for our phone conversation just now regarding the shipping options on Tradesy!

I wanted to follow up and confirm that when using our shipping kit or label we will not charge you if the item is sent back to you. We cover all of the shipping cost for sellers and buyers. We don't want you to worry about that!

Please let us know if you have any other questions or concerns and we'll be more than happy to help!

Have a great weekend!
Best,
Tenia
Member care
Tradesy

[frakinfashion]

Well, okay. That's nice and unexpected.