Oops I mailed the wrong pink skirt EPILOGUE

[RetroMonde]

So I sold and shipped a pink skirt with bells on the waist drawstring 2 days ago and today realized that it was the wrong pink skirt with bells on the waist drawstring. I reached out the the new (of course) Posher and sent customer service an email explaining what had happened and asking what I should do. I just received my reply- 

"Thanks for writing in. At this time, we have reached out to the buyer in regard to receiving the wrong item. In the meantime, we kindly ask that you also reach out to the buyer via the comment section of your listing to request they open a formal request to return this item. Once they open up the request, we will be able to issue them a shipping label to ship the wrong item they received back to you.

Please note, Poshmark does not currently offer exchanges and moving forward, we kindly recommend double checking all your packages and shipment labels prior to shipping in order to avoid any future mishaps."

I don't want the skirt back; I just want to send the correct skirt to the buyer and complete my transaction. I always double-check my packages but made a dumb mistake picking the wrong item. I'm less than happy with the response I got and left a less than happy feedback to CS since they asked for my opinion. 

WWYD? I left an OMG-I'm-so-sorry message on their Meet The Posher page but it's at the bottom of a bunch of 'welcome to posh please check out my closet' messages. Would you leave yet another message as they suggested or just mail the skirt on my own dime using the addy I have from the label? Geez, I HATE this and wish Posh was a little more hands-on in the customer service department. 

[kritter]

I would probably just mail the skirt on my own dime because I am always on the path of least restriction with everything in my life.

Life is just too short to make simple things harder if you don't have to.

[denise15601]

I would go ahead and mail the skirt.

[RetroMonde]

I just had the nicest message from my buyer saying that she'd done the same thing before, no one's perfect etc and she'll return the skirt. I told her to just follow Poshmark's instructions when they contact her and I'd mail the correct skirt to her tomorrow. Still not happy with the CS dude's reply tho...

[sunsetpainter]

When I was a brand new "Posher", I had someone buy something and then immediately request to cancel the transaction. I didn't know the buyer could cancel it on their end, so I went ahead and cancelled it for her. I put the reason as the buyer requested it and got a message chiding me for cancelling as it didn't promote a positive buyer experience (sound familiar??). I didn't do anything wrong and was trying to help a buyer and I got yelled at for it.

[chapeaunoir]

Their CS is pretty boilerplate.

[unknown]

Jul 19, 2019 0:55:38 GMT RetroMonde said:

So I sold and shipped a pink skirt with bells on the waist drawstring 2 days ago and today realized that it was the wrong pink skirt with bells on the waist drawstring.

I gotta ask - exactly how many pink skirts with bells on the waist drawstring do you have that you sent the wrong one, not the wrong size or the wrong color - the wrong one!

[Deleted]

Jul 19, 2019 2:05:41 GMT RetroMonde said:

I just had the nicest message from my buyer saying that she'd done the same thing before, no one's perfect etc and she'll return the skirt. I told her to just follow Poshmark's instructions when they contact her and I'd mail the correct skirt to her tomorrow. Still not happy with the CS dude's reply tho...

You can always let Poshmark know your expectations. Their reply is pretty standard, since most people will want their item back. They are looking out for you and paying to get your item back. I appreciate your customer service focus and understand why you are frustrated. I really do believe we have been trauma bonded with some eBay policies, expecting a reprimand or the other shoe to drop. It took a long time to realize return requests or errors here aren’t worth a full on adrenaline fight to save the kingdom. There is no guardrail program. A ‘girl, you can do better email’ is about the extent of it’ until it’s a pattern.

If you communicate with CS, they can issue a label to send the correct item. They are offering a shipping label regardless. It’s not going to matter if it’s buyer -> seller or seller -> buyer.

If she’s already been issued a label, do not send the item on your own, even if she says she’s not using it. Once that label is scanned as delivered, you will have to refund. There is no way around it. The only option is to create a new listing when the item is returned.

[RetroMonde]

Unknown, I think those were the ONLY two but will have to be super-careful when I pull the correct order today.

Elm- I just felt their/his reply was sorta snarky but it's been a long July and I'm dieting again so my nerves are on edge. Yes, I totally agree about being conditioned with eBay policy and draconian reprimands. I jokingly describe myself as suffering what I call AVDD- acute venue distrust disorder (akin to ptsd) after a decade of jumping thru endless stupid f'n hoops. BUT I'm quite happy with Posh overall and of course always try to make my own customer service the best I can :-) I'll reach out to their CS and explain what I plan to do today.
Thanks for the suggestion.

[RetroMonde]

A final note; the buyer was wonderful and accepted the 'wrong' package while the other was in transit. I sent it Friday and she has it today. In the meantime Posh re-reached out to me Sunday with another shipping label that I don't need now. Should I do anything at this point or just let the whole thing drop since her correct skirt is there? Thanks!