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Post by sunsetpainter on Jun 2, 2019 16:10:29 GMT
I sold a pair of American Eagle jeans on poshmark. They had a tiny slub on the back where 2 threads were tied together creating a little bump, a normal thing that I have never made a big deal of before. Well, a brand new Posher buys these jeans and then proceeds to open a damaged item case. Sends a picture of a different pair of jeans with a frayed hole and Poshmark sides with her. She sends them back and, lo and behold there's a little sluB! Not a hole! So I send a picture to the case and they basically said its the cost of doing business and ignored me from there on. Think they are taking CS lessons from the Ebay reps.
If you want to block, her ID is: donnat77
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Post by chapeaunoir on Jun 2, 2019 17:08:38 GMT
It seems to be how some get around the no returns for fit etc.
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Post by sunsetpainter on Jun 2, 2019 17:12:00 GMT
It seems to be how some get around the no returns for fit etc. I'm pretty sure that was the case. |
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Post by somany on Jun 2, 2019 18:22:14 GMT
sunsetpainter, did your fees get refunded when the buyer got refunded? Maybe it hasn't been as prevalent on Poshmark so they haven't put anything in to place to deal with it, and if it continues to become a problem, they will respond accordingly. Not having any history with them, I can hope, right?
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Post by denise15601 on Jun 2, 2019 19:23:33 GMT
I would post her ID on the Facebook Posh forums.
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Post by kat on Jun 2, 2019 19:28:22 GMT
sunsetpainter, did your fees get refunded when the buyer got refunded? Maybe it hasn't been as prevalent on Poshmark so they haven't put anything in to place to deal with it, and if it continues to become a problem, they will respond accordingly. Not having any history with them, I can hope, right? With Poshmark they wouldn’t keep fees. I’m assuming like typical Poshmark returns, Sunset did not receive any payment because the buyer didn’t accept. |
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Post by sunsetpainter on Jun 3, 2019 0:43:36 GMT
The payment was held in "Pending" until I got them back, then it was refunded to the buyer. The buyer paid $25 and they refunded her the whole amount. I do not think I was charged any fees on this transaction.
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Post by kat on Jun 3, 2019 1:03:52 GMT
Thanks for confirming that. The poshers that get so upset over returns probably have never had one on eBay. I haven’t had a return but knowing I’m not out shipping both ways is a plus.
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Post by sunsetpainter on Jun 3, 2019 1:52:12 GMT
Thanks for confirming that. The poshers that get so upset over returns probably have never had one on eBay. I haven’t had a return but knowing I’m not out shipping both ways is a plus. That's what I was really concerned about...that they would make me pay return shipping. But they just returned the $25 to the buyer out of my "pending" area. I don't know who paid to ship it back. |
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Post by kat on Jun 3, 2019 2:06:42 GMT
Poshmark pays shipping for returns. I had one case where I disclosed a flaw and the buyer complained about something.
This was before they’d let you know details of a case.
Poshmark released my funds and refunded the buyer and let her keep it.
The other I had was for fit, she claimed my measurements were wrong and it was denied.
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Post by sunsetpainter on Jun 4, 2019 2:24:38 GMT
Thanks kat That's good to know! |
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Post by somany on Jun 8, 2019 6:58:10 GMT
👍 Not having to absorb return shipping reduces the fee differential.
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