|
Post by sunsetpainter on May 12, 2019 20:28:33 GMT
Friday morning I accidentally updated the Poshmark app on my phone. I didn't mean to. When it was done updating, it asked me to log back in but it won't let me. I tried using my email and my user name. I hit forgot password and changed it through their email link. I tried logging in through Facebook. I uninstalled and reinstalled it 6 times and it still won't let me log in on my phone. It keeps saying "Unable to log in. Please try later".
I emailed Poshmark and they said to update my phone. I tried but it says it is up to date. I'm really ticked off because I use my phone for Poshmark 90% of the time and they are no help, at least through email. I have not called their customer service yet.
I have an Android Samsung Galaxy Prime phone, about 4 - 5 years old. Do I need to get a new phone just to run this app? Any ideas??
Thanks!!
|
|
|
Post by kat on May 12, 2019 21:19:47 GMT
Are you logged out on the desktop?
|
|
|
Post by sunsetpainter on May 12, 2019 22:00:24 GMT
kat I tried it both ways...logged in and logged out. Poshmark is basically telling me my phone is too outdated to use their updated app, but it was working just fine before I updated it.
|
|
|
Post by kat on May 12, 2019 22:08:16 GMT
I use an iPhone so I don’t know about that. I do know that sometimes I have had to log out of Poshmark on my laptop and old phone to change my password. I have some apps that don’t work unless my phone software is up to date.
|
|
|
Post by denise15601 on May 13, 2019 0:53:55 GMT
I have a Samsung Galaxy 7 Edge, which is also about 5 years old. And it works on mine.
|
|
|
Post by sunsetpainter on May 15, 2019 12:35:51 GMT
I'm still having this issue and trying to get anywhere with Poshmark customer service is a joke. All I get is canned responses and the royal run around!
|
|
|
Post by sunsetpainter on May 15, 2019 21:44:00 GMT
Just got a notice there was an update available to the Poshmark app so I went ahead and updated and...YAY!!! I'm back on with my phone!! I did not realize how much I used the phone for Poshmark!
|
|