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Post by chapeaunoir on Jan 27, 2019 5:25:33 GMT
...in various categories.
I can't find the answer to this anywhere - it may be really obvious but I'm not seeing it. I'm having problems having two categories showing: Bags and jewellery. I often share by category as it kind of makes it less boring, and I have to actually go through all of my listings to find bags and jewellery because it doesn't appear as a category in the left side drill down. All I get beyond the usual separates is this:
Women --->accessories--->scarves and wraps.
That's it. However, when I hit 'accessories' - I get scarves and wraps as well as hats and belts.
I know bags and jewellery each have their own categories, and I do list them under this correct category, but it doesn't show up on the side bar drill down - there are no categories for either.
The same with jeans. I listed a pair of Chico's under 'jeans' but never had a 'jeans' category under 'women' - I finally put them in with pants because they weren't getting seen.
What am I missing or doing wrong?
Thank you, wiser minds!
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Post by sunsetpainter on Jan 27, 2019 16:20:39 GMT
That's odd. My jeans category is there but my "bags" is gone. Maybe a glitch? If it stays this way for another day or so, I'll get in touch with Customer service.
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Post by denise15601 on Jan 27, 2019 17:15:47 GMT
I don't have any bags listed, but my jewelry doesn't show up under accessories, either.
I do have a pants and a jeans category.
Poshmark has been glitchy-yesterday I couldn't get to the "sell an item" area since it just kept coming up to a sign-in app page.
That finally started to work, but now when I hit to list an item, a facebook pop-up appears to list the item on facebook. I haven't listed anything on fb for 3 years.
So I think that fb is messing with the site.
On the fb posh groups, other people are having the same problems.
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Post by chapeaunoir on Jan 27, 2019 19:32:42 GMT
This category problem has been ongoing for me, but at least I'm not the only one. OK - I'll watch it and hope that it's just a glitch (a long glitch for me!).
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Post by denise15601 on Jan 27, 2019 19:57:43 GMT
And now the Mercari server is busy and it won't open.
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Post by chapeaunoir on Jan 27, 2019 20:09:10 GMT
I've had that problem with Mercari before - it's frustrating. The phone app continued to work. You might try opening the phone app and see if Mercari opens for you, too. I have problem with the Posh web app and mobile app 'disconnecting' and that fixes it.
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Post by denise15601 on Jan 27, 2019 21:21:13 GMT
Thanks. That isn't working for me either. I actually made a sale there this morning, so at least I was able to print out the shipping info before it went down.
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Post by chapeaunoir on Jan 27, 2019 21:42:50 GMT
It's working for me now.
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Post by sunsetpainter on Jan 28, 2019 0:37:02 GMT
I just noticed I'm missing a few other categories, such as kids footwear and dresses, and men's accessories. My Poshmark phone app has been molasses slow this whole weekend.
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Post by denise15601 on Jan 28, 2019 4:06:42 GMT
I can get in to search but can't view my items or list anything. |
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Post by Deleted on Jan 28, 2019 18:00:38 GMT
I don't think I've ever had a jewelry category show in my store. I just assumed it was because I only had a couple of items...
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Post by chapeaunoir on Jan 28, 2019 21:05:00 GMT
I was wondering if there was a threshold of items, but then I've checked some of my categories and they had only one item in them. I'm really baffled.
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Post by sunsetpainter on Jan 29, 2019 13:05:23 GMT
I sent them an email yesterday about this issue. I'll let you know when /if they reply.
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Post by sunsetpainter on Jan 29, 2019 18:59:18 GMT
OK, they got back to me today.
I wrote:
Hello! A few days ago, I noticed that a few categories were missing from my closet drop-down on the left side of my closet screen. The ones I noticed missing are: Women's Bags, Men's Accessories, Kid's Shoes, and Kids Dresses. I have listings in these categories but they are not showing up in the drop down. Does this mean if someone searched for, say, Women's bags that my bags won't show up? Please let me know what is going on with this. Thanks!
Today they answered:
Thank you for your email. We apologize for any inconvenience this may have caused. Please delete the app from your device and download it again from the App or Google Play store. Not to worry - you will not lose any of your information or listings. If you are using web, please clear all cookies and browser history and ensure that your browser version is up to date.
If you are still experiencing this problem after following the request above, please provide us with:
- Screenshots of each step that leads to the error
- If applicable, link to the listing
In the meantime, we kindly suggest using another device or the web to access your account. Please let us know if you also experience this issue on other devices (web, app, etc).
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Post by chapeaunoir on Jan 29, 2019 19:51:30 GMT
Thanks sunsetpainter. Sounds like a generic answer, but this makes me wonder if it's not browser/device dependent and actually others ARE seeing these categories to shop. |
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Post by denise15601 on Jan 29, 2019 22:09:42 GMT
OK, they got back to me today.
I wrote:
Hello! A few days ago, I noticed that a few categories were missing from my closet drop-down on the left side of my closet screen. The ones I noticed missing are: Women's Bags, Men's Accessories, Kid's Shoes, and Kids Dresses. I have listings in these categories but they are not showing up in the drop down. Does this mean if someone searched for, say, Women's bags that my bags won't show up? Please let me know what is going on with this. Thanks!
Today they answered:
Thank you for your email. We apologize for any inconvenience this may have caused. Please delete the app from your device and download it again from the App or Google Play store. Not to worry - you will not lose any of your information or listings. If you are using web, please clear all cookies and browser history and ensure that your browser version is up to date.
If you are still experiencing this problem after following the request above, please provide us with:
- Screenshots of each step that leads to the error
- If applicable, link to the listing
In the meantime, we kindly suggest using another device or the web to access your account. Please let us know if you also experience this issue on other devices (web, app, etc).
LOL-I got the same message this morning since I have been unable to get into Posh to list. And Mercari also sent essentially the same thing. |
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Post by sunsetpainter on Jan 29, 2019 22:21:56 GMT
I thought it sounded canned too. I don't know what's going on there. I list on my desktop computer and it wouldn't let me list at all this afternoon. I uninstalled then reinstalled the Posh app on my phone, had a moment of panic when I couldn't remember the password, and then everything worked again. But the categories on the drop-down are still missing.
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Post by denise15601 on Jan 30, 2019 0:21:57 GMT
I messed with Posh and Mercari all morning...got them going okay, then they glitched. Will try again sometime.
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Post by chapeaunoir on Jan 30, 2019 1:30:00 GMT
All categories under my menswear are missing save for shirts.
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Post by denise15601 on Jan 30, 2019 2:12:49 GMT
My cell has all of the Men's categories, but my desktop only has shirts, also.
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Post by chapeaunoir on Jan 30, 2019 5:00:11 GMT
I can't find categories at all on my cell save for markets - it's not much better than eBay's mobile app which I really hate using save for the very simplest operations.
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